Customer Experience Coordinator
Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.
Position details
Position title
Customer Experience Coordinator
Reports to
Customer Experience Manager
Classification
Full-Time / Non-Exempt / Hourly / On-Site
Position overview
The Customer Experience Coordinator will be responsible for managing large amounts of inbound calls and Help Desk tickets in a timely manner. They will identify customer’s needs, clarify information, research issues and provide solutions. In addition to offering support to customers this position can serve as the primary contact between the stores and the customer. Looking for motivated professionals with a strong customer service background. Must be comfortable speaking on the phone with customers. Must have the ability to multi-task! Fast-paced environment handling up to 100 calls and or Help Desk tickets a day.
Core values alignment:
- Curious — ask questions, find and solve problems
- Passionate — care deeply about the brand, team, and customers
- Do it Right — take pride in accuracy and credibility
- Service — put others above ourselves
Key responsibilities
- Accurately and efficiently maintain information flow related to customer requests
- Keep customer satisfaction at the core of every decision and behavior
- Manage the issuing of credits and return authorizations
- Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from the supervisor when necessary
- Work schedule weekends and evenings on a rotating basis
Desired skills & experience
- One year of customer service experience with excellent interpersonal skills
- Execution skills with the ability to produce results within expected timeframe
- Technical Capacity – Microsoft Office including Advanced Excel, Word and PowerPoint
- Attention to Detail and Accuracy
- Business Acumen
- Communication Proficiency – Verbal & Written
- Ethical Conduct
- Problem Solving/Analysis
- Multi-tasking/Prioritization/Time Management
Employee benefits
- Medical, Dental, and Vision health insurance
- Unlimited Shooting – Free Classes
- Industry-leading online and in-store discounts
- Manufacturer rewards and points program
- No firearm experience needed — we offer paid training
Skills Required
- One year of customer service experience with excellent interpersonal skills
- Comfortable speaking on the phone with customers and handling high call volumes (up to 100 calls/tickets per day)
- Technical capacity with Microsoft Office including Advanced Excel, Word and PowerPoint
- Execution skills with the ability to produce results within expected timeframes
- Attention to detail and accuracy
- Business acumen
- Strong verbal and written communication proficiency
- Ethical conduct
- Problem solving and analysis skills
- Multi-tasking, prioritization, and time management
- Willingness to work weekends and evenings on a rotating basis
What We Do
Range USA is a leading operator of indoor shooting ranges and a firearm retailer in the United States. The company provides safe, modern facilities for firearm enthusiasts of all experience levels, offering gun range memberships, a wide variety of name-brand handguns, rifles, and ammunition for sale, as well as professional firearms training and education services.
