Location(s): São Paulo
Job Schedule: Full time
Education Requirement: Education in Engineering, Business Administration, Marketing, or related fields
Come Drive Innovation with Us!
We are currently looking for a Customer Experience Coordinator to join our team in São Paulo.
Customer Experience Coordinator to strengthen process
development across our dealer network and to lead the integration
of digital journeys for a seamless, multi-channel customer
experience. This role is pivotal in driving customer-centric
transformation and ensuring that our operations align with evolving
market expectations.
A Day in the Life:
Understand and design new customer journeys for emerging
customer segments;Develop, implement, and optimize customer experience processes
within the dealer network;Lead initiatives that integrate physical and digital customer
journeys, ensuring a consistent and unified brand experience across all touchpoints;Support markets managing the dealer quality programs with focus on customer experience, operational efficiency and business result;
Collaborate with cross-functional teams to identify opportunities
for innovation and process improvement;Support strategic projects that enhance customer engagement
and loyalty;Operate effectively in an ambiguous, complex, and dynamic
environment, demonstrating adaptability and resilience.
Who We’re Looking for:
Required:
Education in Engineering, Business Administration, Marketing, or related fields;
Fluent English;
Advanced Spanish;
Experience in quality frameworks and continuous improvement in customer experience;
Experience with customer journey management and mapping;
Desired:
Green Belt certification.
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.
Nissan hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
By applying for the advertised position, candidates acknowledge that Nissan and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard.
Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.
THIS IS NISSAN:
https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa
Skills Required
- Education in Engineering, Business Administration, Marketing, or related fields
- Fluent English
- Advanced Spanish
- Experience in quality frameworks and continuous improvement in customer experience
- Experience with customer journey management and mapping
- Green Belt certification
Nissan Motor Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nissan Motor Corporation and has not been reviewed or approved by Nissan Motor Corporation.
-
Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, pharmacy benefits, and disability and life insurance options. Access to on-site medical centers and pharmacies at major locations further strengthens perceived coverage breadth.
-
Wellbeing & Lifestyle Benefits — Vehicle-related perks such as employee leasing/discount programs and profit sharing are highlighted as standout rewards that add meaningful lifestyle value. On-site fitness centers or gym reimbursements and occasional on-site amenities also contribute to a stronger overall perks experience.
-
Leave & Time Off Breadth — Time-off offerings are portrayed as robust, with accrued vacation and a stated set of paid holidays. This breadth can meaningfully enhance the total rewards picture, especially where workloads are demanding.
Nissan Motor Corporation Insights
What We Do
At Nissan Motor Corporation, we are transforming how people live and drive — and we need passionate innovators to help us create a more sustainable future. As a global automotive leader, we take pride in enriching the lives of our employees and believe your passion, talent, and dedication are essential to our success. That’s why we provide career growth opportunities to help you move ahead, internal mobility so you can explore other career paths, and a healthy work-life balance so you always feel your best. In the spirit of “doing what others don’t dare to do,” we value your knowledge and life experience. We work to ensure all employees have a voice and always feel comfortable using it. Join us on our journey into a future of possibility, and experience a career as exhilarating as the open road.
Why Work With Us
Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment which keeps us at the forefront of innovation.
Gallery
