Customer Experience Assistant II

About us:  At Plexus, our vision is to help create the products that build a better world.  Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world’s most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision. 

When we invest in our people, we invest in building a better world. 

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.  

Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success. 

As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth. 

Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience.  For more information, visit our US benefits website at usbenefits.plexus.com. Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range:

The Customer Experience Assistant II is proactive, detail-oriented and passionate about delivering best in class customer experiences. They play a key role in organizing and executing customer visit logistics from end-to-end. They are self-starters who combine organizational acumen and professionalism, and are driven by being a team player.

This role primary location will be at the Neenah Design Center (120 Main St, Neenah, WI) but will also travel to the Appleton Manufacturing location (N700 County Road CB, Appleton, WI) to help support there as needed.

Key Job Accountabilities:

• Champion the Plexus brand by adhering to and promoting strategic brand foundations in order deliver best-in-class site experiences.
• Facilitate the customer visit process on behalf of the customer providing expertise, support and guidance in areas such as menu planning, room selection and set-up, sourcing and securing vendors, logistical planning, travel (on occasion) and day-of execution.
• Maximizing meeting space utilization by supporting the reservation and meeting space management process working with teams to effectively use meeting space including addressing space conflicts and negotiating space needs. Review CVN metrics to anticipate capacity needs and solve for capacity challenges as soon as they arise.
• Supporting day-of execution including coordination with teams/vendors, last-minute logistical needs, ensure effective set-up/execution for the visit, providing course correcting direction when needed, and facilitation of the visit survey. Continually review survey results and report key findings to site leaders and Regional Brand Experience Manager quarterly.
• Managing and fostering relationship with team members, vendors, customers and other key stakeholders through effective communications, collaboration and engagement with the purpose of delivering best in class visit experiences. Proactively build relationships with CEAs across the respective region to foster teamwork, share best practices and identify opportunities for standardization/continuous improvement.

Education/Experience Qualifications:

• A minimum of an Associate’s Degree in Communications, Marketing or related field is required; a Bachelor’s Degree or pursuit of Bachelor's is preferred.
• Three (3) years of related experience is required.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered

Other Qualifications:  

• Strong verbal and written skills
• Outstanding customer focus and demonstration of the ability to influence cross-functional teams
• Exposure to brand-building in multinational organization
• Strong desire for continuous learning and improvement
• Excellent organizational, multi-tasking and prioritization skills
• Experience with travel arranging and expense reporting
• Ability to maintain confidentiality
• Knowledge of office equipment printers/fax/scanners
• Proficient in Google Workspace or Microsoft Office Suite

Physical Requirements:  

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements.  If you need an application accommodation, please contact us by email at [email protected]. Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Some offers of employment are contingent upon successfully passing a drug screen and/or background check.