Customer Experience Coordinator
Job Level: Entry-Level
Location: Orem, UT
Status: Full-Time
Division: Blue Raven Solar
Compensation: $14 - $16 DOE
Benefits: Full-Time employees are eligible for Health, Dental, Vision, Life and Accident insurance, as well as an Health Savings Account.
SunPower: With decades of experience, we are a U.S.-based solar company committed to providing reliable and sustainable energy and storage solutions. Clean energy and storage should be accessible to everyone. SunPower delivers all-in-one residential solar solutions with personal customer service, leading in sustainability through ethically sourced materials and low environmental impact.
SunPower supports the transition to clean energy through streamlined, dependable solar solutions designed to meet diverse needs while minimizing environmental impact. By prioritizing ethically sourced materials and collaborating with nonprofit organizations, we are expanding access to solar technology and contributing to a more sustainable, resilient future.
About Us: In 2025, Blue Raven Solar and Complete Solar came together under the trusted SunPower name. This transition brings together the strengths, expertise, and shared commitment to making clean energy simpler and more accessible for everyone.
Benefits: Full-Time employees are eligible for Health, Dental, Vision, Life and Accident insurance, as well as a Health Savings Account.
About the Role:
We are looking for a highly organized and detail-oriented Customer Experience (Funding) Coordinator to join our team. In this role, you will play a key part in the funding process, helping us deliver a seamless professional experience to our customers, sales representatives, and finance partners.
Key Responsibilities:
- Communicate clearly and professionally with customers, sales teams, and internal colleagues
- Collect and organize required documents for Notice to Proceed (NTP)
- Submit key milestone documentation to financiers to ensure timely funding
- Track progress and follow up proactively to keep deals moving forward
- Solve problems and stay resilient in a fast-paced environment
- Take inbound calls from sales representatives to help push milestone
What We're Looking For:
- Strong communication skills
- Detail-oriented and organized
- Able to manage multiple tasks and deadlines
- Customer-focused with a “go-getter” attitude
- Comfortable working with internal systems and external partners
- Spanish-speaking is a plus, but not required
While performing the duties of this job, the employee is regularly required to talk or hear. Regular periods of sitting or standing may be required by this position. In addition, this position requires the ability to occasionally lift office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasional travel should be expected with this role as well.
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What We Do
We believe clean energy and backup storage should be accessible to everybody. That’s why SunPower designs all-in-one residential solar and storage solutions backed by personal customer service and the industry’s most comprehensive warranty. And with more than 35 years of dedicated solar experience, we’re the only U.S.-based solar company that’s been around longer than our 25-year warranty.
