We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan).
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
As a Customer Experience Coordinator you will:
- Collect and organize customer feedback through various communications channels, reviews, and social media
- Analyze customer feedback to create reports related to customers friction points and suggest proper solutions
- Ensure that feedback is categorized, prioritized, and shared with relevant departments for action
- Reproduce issues reported by our customers, analyze, communicate and follow up on key findings with various stakeholders
- Work closely with other divisions / teams to resolve customer pain points in an efficient way
- Proactively identify improvement areas to enhance customer experience and operational efficiency
- Identify pain points in current internal processes, products and tools and initiate solutions and process refinements
- Works as a project officer in order to deliver specific tasks assigned
- Monitoring competitive landscape, identify pain points and area for improvements
Ideal background
- Relevant professional experience;
- Excellent command of English language, both verbal & written;
- Prior experience in the online gaming industry will be considered a strong asset
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What We Do
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. Why work with us Tech the Ride | Our Adventure We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment. Pick #oneteam | Our Culture We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as #oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done. Level up | Our Growth We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach. Press Play on Potential! Join our #oneteam
