Company Description

Are you a self-starter looking to build a dynamic career in the shipping and logistics industry?

Neptune Pacific Direct Line (NPDL) operates market leading brands in shipping and logistics services across 18 Pacific Island markets. The Company is vertically integrated providing supply chain solutions between worldwide markets and the Pacific Islands. NPDL is the largest carrier in its core Pacific Island markets operating eight container ships and servicing 18 Pacific Island nations.

We currently have a great opportunity for the position of Customer Experience Coordinator. The key function of this role is to manage customer enquiries, escalate feedback whilst continuing to enhance the customer experience for our customers. This position will interact with a variety of internal functions to ensure the smooth and efficient processing of import & export services, whilst maintaining proactive and responsive communications with all parties. The role will cover accounting and clerical tasks related to Accounts Receivables (AR) function, as well as assisting with other accounting and administrative-related tasks when required.

Job Description

• Develop and maintain collaborative partnerships with internal and external stakeholders
• Manage LARA Export Bookings, Documentation and load preparation
• Assist with bookings for AUSPAC /NZ / Island Ports (Noumea/ Port Vila/Nauru/Honiara/Wallis)
• Manage Fiji Water bookings
• Coordinate Transhipment permit, documentation, bookings with Imports team
• Finalize bills, invoices for call closure
• Send constant booking summary to Bookings for planning purposes
• Notify customers of vessel schedules and cargo receival
• Manage cargo express release without any delays
• Handle general enquires from customers
• All other tasks assigned by direct report

Qualifications

• At a minimum, a F7 Pass
• 3 - 5 years shipping / freight experience in similar position
• Team player with positive, customer-centric attitude
• Exceptional communication skills, both verbal and written
• Ability to work under pressure and make sound decisions in fast-paced environment
• Demonstrated adaptability to work to changing deadlines
• Intermediate proficiency with Microsoft Office Suite
• CargoWise Super User
• Proficient training experience in CargoWise
• Effective Time management and planning skills

Additional Information

• Competitive benefits package (salary plus bonus).
• Opportunity for development and internal mobility.
• Wonderful Giving - allowing you to donate company money to a cause of your choice.
• Project Wonderful - Staff spend a day in the community helping with various projects.
• Company focused on wellness and health

If you are a self-starter with an interest in developing your skills in the logistics industry, then this could be you.

To be considered for this role you must have the legal right to live and work in Fiji.

All your information will be kept confidential according to EEO guidelines.

EEO is the law - click here for more information