Neptune Pacific operates market leading brands in shipping and logistics services across 18 Pacific Island markets. It is the largest carrier in its core Pacific Island markets operating eight container ships and servicing 18 Pacific Island nations.
The position of Customer Experience Coordinator – Domestic will report to the Customer Experience Domestic Team Lead. This team requires an energetic, motivated individual to coordinate the full End to End process for our customers, from quotes, bookings, customs clearance (includes biosecurity and fumigation), transport and billing to the client for all Landside business in Fiji This person must have excellent customer focus skills, and the ability to multitask priorities. This position will work collaboratively with many departments across the Company to unify the goals and strategies of the Company.
Job Description- Provide individual support to customers across all products that we sell.
- Responsible for accurately creating and supporting customers and the team in a timely manner in CargoWise to ensure accurate information flows through all the processes.
- Communicate and follow up effectively with Sales, and the other teams as required.
- Build and maintain effective customer relationships
- Identify potential improvement opportunities that arise. Where required, prepare reports that demonstrate the potential costs, risks and benefits of these opportunities.
- Act as a role model championing Way of Work
- Challenges status quo and recommends alternative solutions
- Perform other duties as assigned
Education
- Diploma in Business Customs or equivalent
Experience
- Experience in shipping ERP required (CargoWise is advantageous)
- Minimum of 2 years’ experience within similar role in shipping
- Maintain customer relationships and customer services qualities
Skills
- Demonstrated analytical and quantitative skills
- Intermediate user of MS with expertise in PowerPoint
- Advanced organizational skills and the ability to multitask priorities
- Self-motivated and driven, with ability to work with minimal direction in a fast-paced environment
- Excellent communication and interpersonal skills
- Results driven and customer orientated
- Strong attention to detail and accuracy
- Adaptable and pro-active team player
- Competitive benefits package (salary plus bonus).
- Opportunity for development and internal mobility.
- Wonderful Giving - allowing you to donate company money to a cause of your choice.
- Project Wonderful - Staff spend a day in the community helping with various projects.
- Company focused on wellness and health
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Skills Required
- Diploma in Business Customs or equivalent
- At least two years of experience in a similar shipping role
- Experience using a shipping ERP; CargoWise experience is advantageous
- Customer relationship management and customer service skills
- Demonstrated analytical and quantitative skills
- Intermediate Microsoft Office skills with PowerPoint expertise
- Advanced organizational skills and ability to manage multiple priorities
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Ability to work independently in a fast-paced environment
What We Do
Headquartered in Los Angeles, The Wonderful Company is a privately held $5 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share: Wonderful Pistachios® is America’s No. 1 tree nut and America’s fastest-growing snack; Wonderful® Halos® is the No. 1 mandarin orange in America; POM Wonderful® is the No. 1 100% pomegranate brand in America; FIJI® Water is America’s No. 1 premium imported bottled water brand; JUSTIN® Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora® is the world’s leading floral delivery service. The Wonderful Company’s connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.
