Hoffmann Brothers is looking for Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This position will handle customer service requests via phone, online submissions, texts, and online marketing requests. This position will manage a large volume of inbound and outbound inquiries, and scheduling for all Hoffmann Brothers services. To be successful in this position, candidate must have a strong sense of urgency and superior customer service skills.
Our Customer Experience Coordinators are one of our most important resources in our company. They provide the sole source for our ability to meet our customer’s needs. We have a set of high standards for job qualification and job performance. Our coordinators must have strong skills and a willingness to learn and grow with the company.
To be successful in this role, you must be:
A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment
Detail Oriented: Able to pay attention to the minute details of a project or task
Efficient: Able to work in a fast-paced environment and handle multiple projects and goals
Competitive: Able to strive to get ahead, finish projects, and exceed goals for monetary incentive
Goal Oriented: Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics
Communicative: Able to communicate information via writing and spoken word clearly and concisely
Customer Oriented: Able to take care of customer needs while following company procedures
Problem Solvers: Able to find a solution for or to deal proactively with work-related problems
Professional: In the way you speak, dress, and act.
Requirements
- To adequately perform the duties of this job the employee is regularly and routinely required to sit, stand, walk, stoop, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.
Benefits
Why Hoffmann Brothers Solutions Group
At HB Solutions Group, we know our people are the driving force behind our success. That’s why we offer industry-leading benefits, including:
- Health, dental, & vision insurance premiums for the employee and any eligible family members.
- Matching 401K Retirement program
- 1 Day Work From Home
- 15 Paid Time Off Days
- 9 paid holidays
- Referral Program
- Employee Discounts plus Friends & Family
- We believe in promoting from within and there are many areas to advance in our company.
Skills Required
- Handle customer service requests via phone, online submissions, texts, and online marketing requests
- Manage large volume of inbound and outbound inquiries and scheduling for all services
- Strong sense of urgency and superior customer service skills
- Ability to multitask in a fast-paced environment
- Detail oriented with ability to pay attention to minute project details
- Efficiently manage multiple projects and goals
- Goal oriented to achieve KPIs and exceed metrics
- Clear written and verbal communication skills
- Problem-solving skills; proactive work-related issue resolution
- Professional appearance and conduct
- Ability to sit, stand, walk, stoop, use hands, hear, talk, reach, and have close vision and focus adjustment
- Work effectively amid continual interruptions and changing priorities
What We Do
Hoffmann Brothers is a full-service residential and commercial provider offering heating, air conditioning, plumbing, electrical, and appliance repair services for over 40 years.
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