Neptune Pacific operates market leading brands in shipping and logistics services across 18 Pacific Island markets. It is the largest carrier in its core Pacific Island markets operating eight container ships and servicing 18 Pacific Island nations.
The position of Customer Experience Coordinator is responsible for providing a high standard, timely and accurate coordination of all customer service processes relating to PFL liner shipping, NVOCC and freight forwarding services for internal and external customers, suppliers, and service providers. This position will interact with all PFL functions across the South Pacific region.
Job Description- Ensure a high level of service delivery and positive customer experience for all customers for sea and air freight
- Provide accurate and up to date schedule information to customers and service providers
- Manage end to end booking process for both sea and air freight
- Manage cargo call down procedures
- Maintain and circulate updated booking information daily
- Arrange transport and assist customers with customs paperwork and entries
- Timely and efficient processing of documentation including but not limited to import and export documents, bills of lading, waybills, air waybill, arrival notices, delivery orders, calculate freight and charges, issue invoices and receipt payments
- Ensure accurate receipting of payments and verification and coding of supplier invoices within defined timeline
- Provide cross-functional support for all trades and operational functions of PFL with a focus on continued business development
- Other tasks as required
- Desire to deliver market leading service delivery
- Motivated to build a career in the freight industry
- Minimum 3 years’ experience in similar role
- Demonstrable experience in customer service seafreight and airfreight services
- Pre-existing knowledge of PFL trades desired
- Excellent communication and interpersonal skills
- Results driven and customer orientated
- Able to work autonomously in a fast-paced environment
- Strong attention to detail and accuracy
- Adaptable and pro-active team player
- Continuous learner with strong work ethic
- Integrity
- Experience in Cargo Wise is advantageous
Additional Information
- Competitive benefits package (salary plus bonus).
- Opportunity for development and internal mobility.
- Wonderful Giving - allowing you to donate company money to a cause of your choice.
- Project Wonderful - Staff spend a day in the community helping with various projects.
- Company focused on wellness and health
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Skills Required
- Minimum 3 years' experience in a similar role
- Demonstrable customer service experience in seafreight and airfreight services
- Desire to deliver market leading service delivery
- Motivated to build a career in the freight industry
- Excellent communication and interpersonal skills
- Results driven and customer orientated
- Able to work autonomously in a fast-paced environment
- Strong attention to detail and accuracy
- Adaptable and pro-active team player
- Continuous learner with strong work ethic
- Integrity
- Pre-existing knowledge of PFL trades
- Experience in Cargo Wise
What We Do
Headquartered in Los Angeles, The Wonderful Company is a privately held $5 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share: Wonderful Pistachios® is America’s No. 1 tree nut and America’s fastest-growing snack; Wonderful® Halos® is the No. 1 mandarin orange in America; POM Wonderful® is the No. 1 100% pomegranate brand in America; FIJI® Water is America’s No. 1 premium imported bottled water brand; JUSTIN® Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora® is the world’s leading floral delivery service. The Wonderful Company’s connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.
