Customer Experience Coordinator & Marker Specialist

Description

Employment Type: Full-Time Schedule: Monday–Friday, standard business hours, with occasional evenings, weekends, and frequent travel as needed for events and services 

About the Role 

We are seeking a compassionate, detail-oriented Customer Experience Coordinator & Marker Specialist to join our team in a dynamic, full-time role that blends memorial experience coordination with headstone and marker order management. This position is essential to how we support the families we serve — from the personal, in-the-moment details of memorial services and receptions, to the accurate, timely coordination of memorial markers and headstones. 

The ideal candidate is organized, compassionate, and comfortable managing both relationship-driven coordination and detail-oriented administrative work. You will play a key role in ensuring every family's experience is handled with care, professionalism, and excellence. 

This is a unique opportunity to make a meaningful, lasting impact by helping families honor their loved ones with dignity and care. 

Responsibilities 

Memorial Experience Coordination 

• Plan, coordinate, and execute      personalized Memorial Experiences; a gift provided by Memorial for      the family to honor their loved one. 
• Serve as a primary point of      contact for funeral directors and FSAs throughout the planning and service      process 
• Ensure all service details are      organized, communicated, and executed with accuracy and care 

Hospitality & Reception Coordination 

• Manage catering and      reception logistics, including ordering, setup, and breakdown 
• Ensure reception areas are      clean, welcoming, and thoughtfully arranged 
• Coordinate with vendors and      internal teams to ensure timely, quality service 
• Maintain inventory and supplies      related to hospitality and receptions 

Marker & Headstone Order Management 

• Manage the online and phone      order flow system for all headstone and memorial marker orders 
• Work closely with cemetery      counselors to ensure timely ordering, curation, design, and      delivery of markers 
• Maintain accurate,      organized records of all orders and deliveries 
• Collaborate with the production      team to ensure timely completion of orders 
• Ensure all markers meet the      highest quality and accuracy standards 

Qualifications & Skills 

• High school diploma or      equivalent 
• Strong organizational skills and      high attention to detail 
• Excellent written and verbal      communication skills 
• Strong interpersonal and      customer service skills, with a compassionate, empathetic approach 
• Proficient in Microsoft Office      (with an emphasis in Excel) and general computer applications 
• Ability to manage multiple      priorities and deadlines in a fast-paced environment 
• Ability to work both      independently and collaboratively as part of a team 
• Ability to work flexible hours,      including occasional evenings and weekends 
• Experience in hospitality,      service coordination, or customer care preferred 
• Experience with catering      coordination and setup is a plus 
• Experience or familiarity with      the mortuary or cemetery industry is a plus 

Preferred Attributes 

• Creative mindset with an eye for      presentation and storytelling 
• Ability to remain calm and      supportive in emotionally sensitive situations 
• Team-oriented with a proactive,      solution-focused attitude 
• Comfortable balancing      relationship-focused coordination with administrative accuracy and      follow-through 

This role offers the opportunity to make a meaningful difference in the lives of the families we serve, combining heartfelt service coordination with the operational precision of memorial marker fulfillment.