Kaeppel Consulting is seeking a Customer Experience Content Writer to craft engaging, clear, and user-centered content that supports customer journeys and digital experiences for a confidential client. The ideal candidate will be skilled in plain language writing, tone consistency, and content strategy. This is a hybrid opportunity based in San Antonio, TX, with an expected duration of 6–12 months.
Responsibilities:
- Write and edit content for digital interfaces, communications, and knowledge bases.
- Align content with CX research insights and design goals.
- Collaborate with designers and researchers to ensure clarity and usability across touchpoints.
- Create and maintain content guidelines, voice, and tone standards.
- Support testing and iteration of content based on user feedback.
Qualifications:
- Bachelor’s degree in English, Communications, Journalism, or related field.
- 3–5 years of experience in UX writing, content design, or digital communications.
- Exceptional writing, editing, and organizational skills.
- Experience with content management systems (e.g., Adobe Experience Manager, WordPress).
- Familiarity with accessibility and plain language principles.
Top Skills
What We Do
Different from most large firms, Kaeppel Consulting offers customized solutions to meet your needs without all the overhead. We have applied our lean tools to our self and designed a “Just-in-Time” supply model. We have access to all levels of consultants within many industries and will provide you with just the right talent needed for just the right amount of time.
We are a privately held, veteran-owned, services firm dedicated and concentrated in Staffing, Training and Consulting with competencies in Lean, Six Sigma, Program and Project Management, Enterprise Architecture, Change Management and IT Services. Our experience comes from companies such as GE, USAA, Federal Express, IBM, Dell and other fortune 100 companies.
We focus on helping our customers achieve sustainable and measurable improvements through the application of these competencies in several key practice areas, including Information Technology disciplines, Innovation and Strategic Planning, Capability Maturity Planning and Management, Portfolio Planning and Management, Operational Excellence and Continuous Improvement, Business Transformation and Business Integration.
We offer tailored Staff Augmentation services, customized Training Programs, and results-oriented Consulting Services. We recognize our clients are unique in their cultures, goals and needs. Therefore, all our services are designed and tailored to uniquely meet each customer’s needs. We operate with our core values of putting People First, speaking with Honesty, demonstrating Integrity, providing world-class Service, and ensuring Excellence in all we do. We operate with a mindset that puts our clients' needs before our own and works ourselves out of your business by conducting knowledge transfer and coaching our clients in our methods as we deliver on our promises. This ensures we are leaving a client in a better position of capabilities than before we arrived.
