Customer Experience Consultant

Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!
A year of growth, and we're just getting started! Our Global Service Centers (GSC) in Mexico and Brazil have been thriving for over a year now, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us—where your passion will navigate the future of global commerce.

Here’s the Deal:

As a CX Representative for Port Support, you will play a pivotal role in ensuring a seamless customer experience through effective issue resolution and client guidance. Your responsibilities will include managing email communications, handling customer calls, and providing orientation on our website, specifically addressing hold in terminal resolutions. You will be part of a dynamic team focused on delivering top-tier customer service in the ocean logistics sector.

This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can multi-task and prioritize, and can generate genuine connections with customers.

Key Responsibilities:

• Email handling issue resolution

• Client orientation on website

• Hold in terminal resolution

• Call handling

The Basics:

• High School Diploma or Equivalent Job Experience.

• 2 years in Contact Center preferred.

• Customer Service and/or direct call handling experience.

• Last Mile logistics and/or transportation industry knowledge preferred.

• English Level: B2.

• Ability to go to office in hybrid model (3 times a week).

Competencies:

• Excellent MS Office proficiency (Excel, Word, and Outlook).

• Self-motivated and independent work style.

• Ability to work successfully across organizational lines.

• Good verbal, written, and presentation skills.

• Ability to communicate efficiently and provide precise details.

• Organizational and time management skills (multi-tasking and prioritizing).

• Customer-focused and solutions-oriented.

Please consider that as per country regulations due to foreigners’ employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.

What we offer:

At Maersk, we offer exciting global career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers. With competitive compensation and benefits, our globally recognized talent policies ensure continuous investment in your personal and professional growth. We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high-performing teams.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].