Customer Experience Consultant

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

The Position:

The Customer Service Agent is responsible for managing the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.

Job Description:

• Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Be fully responsible for customer satisfaction across Maersk product offering.
• Cross-sell & upsell Logistics and Services products to customers.
• Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
• Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
• Willingness to go the extra mile towards the customers & with focus on providing solutions.

Job Requirements:

• Knowledge of shipping, supply chain or logistics industry preferred
• Excellent Stakeholder management, interpersonal and communication skills
• Energetic, well-organized, and self-Initiated 
• Analytical and problem-solving skills
• Good process understanding & digital proficiency
• Strong Microsoft office skills
• Ability to work under pressure keeping quality in focus
• Strong cost conscious and optimization mindset

Preferred candidates will be required to undertake reference checks as well as pre-employment screening, including a National Police Check. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Where applicable, background checks including Employment History and Education History (including Qualifications) may be required.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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