NorthStar Memorial Group is seeking a Customer Experience Associate at our Home Office in Houston, Tx (Galleria). Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence for the customers we serve.
Responsibilities:
- Assists customers with information about products and services, placing orders, canceling accounts, filing complaints, etc.
- Maintains customer relationships by responding to inquiries and documenting actions
- Explain contract terms accurately in simple language so that customer can understand the explanation and how it applies to their particular question
- Ensures that appropriate changes were made to resolve customers' problems
- Keeps records of customer interactions, recording details of inquiries, complaints, and comments
Qualifications:
- 2+ years of customer service experience
- Bilingual in English & Spanish, required
- Call center experience a plus
- Strong problem-solving and organizational skills
- Proficient in MS Excel and Word
- Professional communication skills and passion for helping people
- Ability to work independently and manage competing demands
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.
Skills Required
- 2+ years of customer service experience
- Bilingual in English and Spanish
- Call center experience
- Strong problem-solving and organizational skills
- Proficiency in Microsoft Excel and Microsoft Word
- Professional communication skills and passion for helping people
- Ability to work independently and manage competing demands
What We Do
Passion. Professionalism. Personal growth. What we do is more than a job. It’s an opportunity to change lives and unleash your talent. Since 2004, NorthStar Memorial Group has grown, evolved and led the funeral and cemetery profession with a fresh perspective and without ever losing sight of what we do best: celebrating life and passionately supporting the families we serve. What began as a single property in Decatur, Illinois has now expanded to include more than 85 funeral, cremation and cemetery locations serving thousands of families across the United States. Here, we understand the power of legacies, and we’ve made it our life’s work to honor them. At NorthStar Memorial Group, we choose collaboration over bureaucracy. Here, everyone has a chance to lead. We encourage & empower our people at every level to speak up, be heard, and watch their ideas become realities. Degreed & non-degreed professionals, labor workers, industry experts – people from all career and experiential backgrounds have the opportunity to find a home here. Sound too good to be true? Apply today to see why our employees have voted NSMG one of the best companies to work for 8 years in a row and one of Selling Power's 2021 Top 50 Companies To Sell For! For more information about career opportunities with NorthStar, visit www.nsmg.com/careers/ or Join our Talent Network @ https://nsmg.jobs.net/en-US/ As a member of our Talent Network, you'll: - Receive alerts with new job opportunities that match your interests - Receive relevant communications and updates from our organization - Share job opportunities with family and friends through Social Media or email Whether you choose to apply or just leave your information, we look forward to staying connected with you
