About Nabis
Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.
We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.
Location Eligibility: This role is open to candidates based in the following states: CA, CO, FL, GA, IA, ID, IL, KS, MA, MD, ME, MI, MO, NJ, NV, NY, TN, TX, UT, VA, or WA. Applicants residing outside of these states will not be considered at this time.
About the Role
This role will support Nabis’ California market, working with brands and retail partners operating under California State Department of Cannabis Control (DCC) regulations. The CX Associate’s primary role is to act as an extension of the Nabis operation, actively aligning the goals of our brands and retail partners with the day-to-day operation. The ideal candidate will be punctual, detail-oriented, empathetic and can communicate clearly and effectively. They will work well in customer service-related situations, as well as within the operation.
WHY YOU'LL LOVE WORKING AT NABIS!
- Competitive pay of $19–$23 per hour, paid weekly.
- You'll work at the fastest-growing cannabis startup!
- Medical/Dental/Vision is offered to all full-time employees.
- Well-rounded co-workers and teammates who are all striving towards the same goal. Nabis maintains a fun and energetic culture!
Responsibilities
- Provide white-glove support to both internal and external Nabis Partners, such as brands and retailers
- Support customer experience managers with ad-hoc projects
- General assistance of Operations Managers
- Execute several inbound and outbound calls, emails, chats
- Maintain response times, missed call rates, and other KPIs at a rate equivalent to or above the team’s average
- Monitor communications to help keep other departments informed and responsive
- Work with various internal and external stakeholders to champion partner needs and drive towards solutions that improve partner success
- Identify and escalate issues to the appropriate channels
Qualifications
- Associate degree OR 2 years relevant work/customer service experience
- Ability to work occasional evening/weekend shifts
- Basic math skills
- Strong and timely communication across all platforms (phone, Zendesk, Slack) and ability to choose the most effective kind per situation as well as correct grammar, spelling, and tone
- High level of patience and empathy for Nabis Partners
- Ability to communicate between departments with humility and understanding
- Experience with de-escalation and client retention
- Basic knowledge of payments and collections, including cash-on-delivery (COD) processes and invoice reconciliation
- Keen awareness and situational judgment — able to read partner needs, prioritize urgent issues, and respond with the right level of urgency
- Collaborative, team-first orientation — no task is too small, and success is measured by partner outcomes, not individual credit
- Willingness to learn new software and platforms
- Adaptability
- Ability to multitask and take on more than one project at a time
- California cannabis industry experience is a plus; familiarity with the Department of Cannabis Control (DCC) regulations is a strong advantage
- Bilingual in Spanish and English is a plus
Nabis is an Equal Opportunity Employer
Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
Skills Required
- Associate degree OR 2 years relevant work/customer service experience
- Ability to work occasional evening/weekend shifts
- Basic math skills
- Strong and timely communication across all platforms
- High level of patience and empathy for Nabis Partners
- Experience with de-escalation and client retention
- Basic knowledge of payments and collections processes
- Collaborative, team-first orientation
- Willingness to learn new software and platforms
- California cannabis industry experience is a plus
- Bilingual in Spanish and English is a plus
Nabis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nabis and has not been reviewed or approved by Nabis.
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Healthcare Strength — Nabis advertises medical, dental, and vision coverage for full-time employees, with several postings stating the company pays about 75% of the employee premium. Some commentary also points to multiple health-plan options and other medical-related perks depending on plan choice.
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Retirement Support — A 401(k) plan is consistently listed as part of the benefits package, and some salaried postings specify a company match. In a regulated, cost-pressured industry, the presence of a match can meaningfully improve total rewards for eligible employees.
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Equity Value & Accessibility — Equity and potential bonus opportunities are explicitly included in some senior and tech leadership compensation packages. This can increase total compensation for certain corporate roles beyond base pay.
Nabis Insights
What We Do
Nabis is a Series B stage licensed cannabis wholesale marketplace with the largest portfolio of cannabis brands, supplying over 100 brands to 99% of California’s dispensaries and delivery services. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. Our team, backed by Y-Combinator and a from a celebrity roster of tech executives, including Doordash cofounder Stanley Tang, Gmail creator Paul Buchheit and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology with the ultimate goal of becoming the largest distributor of cannabis products in the world.
