The Role
The Customer Experience Associate resolves customer inquiries through various channels, provides personalized service, and achieves performance targets while adhering to company policies.
Summary Generated by Built In
- Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
- Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
- Support different Channels such as Telegram, Social Media, In-App, Email, and Chat
- Provide personalized customer service by responding to the needs of the customers.
- Participate in ongoing training and development programs.
- Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
- Adhere to company policies and procedures.
Requirements
- At least 6 moths to 1 year of customer service, support, or any client facing roles experience
- Strong communication skills (oral and written) in Tagalog and English
- Ability to converse in Bisaya is a plus
- Amenable to working on a shifting schedule and working onsite
REMINDERS: Please note that the screening process includes Typing Test (35 wpm) and Mock call Assessment.
For all successful applicants, here's what you can expect:
- Same day hiring, same day offer
- Free pre-employment medical
Benefits
Why join Angkas?
- Freedom of work
- Work life balance
- Free meal and use of gym
- Opportunities for promotion
- Start-up environment
- Multi-cultural and Agile work environment
- Diversified use of technology
Skills Required
- At least 6 months to 1 year of customer service experience
- Strong communication skills in Tagalog and English
- Ability to converse in Bisaya
- Amenable to working on a shifting schedule and onsite
Am I A Good Fit?
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The Company
What We Do
Angkas is a Philippine-based motorcycle ride-hailing and delivery platform that provides inclusive mobility and logistics solutions to help navigate urban traffic.
