Customer Experience Associate (Cantonese Speaker Only)

Job Title

Job Description

So, who are we?

Hello, we’re IG Group. We are a publicly traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We’re global with offices in 18 countries and products in 16 regions. We’re hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

Your role in the team

You don’t need a background in finance to apply although this is desirable. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

What you will need is a genuine interest in working in financial markets, along with motivation levels as impressive as your aptitude for numbers and attention to detail

What you'll need

• A degree-level education (or similar experience)

• Fluency in English and Cantonese (written and spoken)

• A genuine interest in the financial markets

• Excellent interpersonal and communication skills

• Confident to employ basic math skills, particularly mental arithmetic.

• Literacy in MS Office

• A sales background would all be a distinct advantage but not a requirement

What you'll do

• Providing front line support to our clients across phone, email, web chat and social media

• Answering queries from our global client base on all of our products and platforms

• Providing an execution-only phone dealing service (following relevant training and support)

• Resolving trade disputes

• Providing clients with technical support with our front-end platforms and chart packages

• Proactively conversing with our clients about financial markets and our latest innovations

• Conducting audit checks and client administration tasks

• In doing so you’ll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service and dealing roles

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm

• Think Big: Focus on the problems that most impact commercial outcomes

• Champion the client: Understand and prioritise client's needs

• Deliver at pace: Push for fast, sustainable growth;

• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

• Performance based incentives 

• Flexible working hours and work-from-home opportunities

• Company contributions to insurance and medical plans

• Career-focused technical and leadership training

• Contribution to gym memberships and more

• Option to participate and create ESG initiatives based on IG Brighter Future Fund  

• 2 additional days off a year for voluntary work  

• 1 additional day off to celebrate your Birthday  

• A state-of-the-art office with breakfast bar and more

Learn more about the Perks here!

Join us for this exciting journey. Apply now!

Number of openings