Customer Experience Associate

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality: 

Position Overview:  

As part of the talented Flite team, you will play a pivotal cross-functional role in ensuring a seamless and exceptional Fliteboard experience for both direct-to-consumer customers and commercial partners. This position requires a proactive approach to resolving customer inquiries, troubleshooting technical issues, and collaborating across teams to enhance support, sales, and partner success initiatives.

At Brunswick, we have passion for our work and a distinct ability to deliver.   

Essential Functions:   

• Manage and resolve customer tickets efficiently across our main Support Platforms via Tickets and Calls
• Provide technical troubleshooting for both hardware and software issues.
• Maintain a high standard of first response time, first contact resolution, and overall resolution time in line with the regional, global and departmental KPI’s
• Ensure an excellent customer satisfaction score (CSAT) and Net Promoter Score (NPS).
• Educate customers on product maintenance, updates, and best practices for an optimal Fliteboard experience.
• Work closely with direct-to-consumer sales and partner success teams to align on customer engagement strategies.
• Assist in identifying sales opportunities through customer interactions and troubleshooting sessions.
• Support partner accounts with technical guidance, ensuring they can effectively service their customers.
• Gather and share customer insights to help improve sales strategies, onboarding, and ongoing engagement.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.  

Required Qualifications:   

• Bachelor's degree and 1 year of relevant experience OR 3+ years of relevant experience
• Must have 1+ year of technical support expertise

Working Conditions:  

• This position is hybrid onsite 3 days a week in Miramar FL OR Richmond, CA

The anticipated pay range for this position is $53,100 - $90,600 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. 

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context. 

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here. 

Why Brunswick:  

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards!  

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact [email protected] for support. 

For more information about EEO laws, - click here

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [email protected] or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or [email protected].