Customer Experience Associate

Work Flexibility: Hybrid

The Customer Experience Associate plays a vital role in elevating the Medical Division's brand through exceptional event planning and execution. This dynamic role requires a highly organized and creative individual to deliver best-in-class customer experiences, including site visits, events, and showroom management. You will collaborate closely with Sales, Marketing, R&D, and other key stakeholders to ensure seamless event logistics and foster strong customer relationships. This is a hybrid role located in Portage, MI.

What you will do

• Align with the Customer Engagement Manager to execute Medical’s customer site visits for all assigned events spanning our Acute Care, Emergency Care, and Sage business units.
• Coordinate the logistics for divisional customer site visits and event, which includes scheduling meetings, ordering supplies, managing budgets, arranging travel accommodations, and managing calendars.
• Execute engaging site visits and events, adhering to all compliance requirements.
• Provide onsite support for customer site visits and events as assigned.
• Prepare and distribute meeting agendas and supporting documents.
• Manage the customer showroom, ensuring its readiness for customer visits and maintaining a professional and inviting environment.
• Manage showroom calendar.
• Prepare and conduct post-visit surveys and evaluations to track key metrics and generate reports to measure event effectiveness.
• Build and maintain strong relationships with internal and external stakeholders.
• Serve as a brand steward, adhering to and promoting Stryker’s brand guidelines.
• Assist in event planning, execution and facilitation, as needed, for all other Customer and Employee Engagement functions (Internal Meetings and Events, Employee Engagement, Customer Engagement)

What you need

Required:

• Bachelor’s degree

Preferred:

• Bachelor’s degree in marketing, hospitality, or a related field
• 1 year of experience in event planning, customer service, or a related field

Travel Percentage: 20%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.