This position is a unique opportunity for someone who enjoys working with customers, keeping things organized, solving problems, and being involved in the day-to-day activity of a busy and growing energy business.
The Customer Experience Associate will serve as a key point of contact for customers while also providing administrative and organizational support to the Energy Division Manager. The right person will be comfortable juggling priorities, communicating with a variety of people, and helping make sure customers and coworkers have what they need to be successful.
What You'll Do
Customer Experience
- Serve as a friendly and knowledgeable point of contact for energy customers.
- Assist customers with questions, account information, service requests, and general energy needs.
- Coordinate customer requests with sales, delivery, service, and operations teams.
- Help resolve customer concerns and ensure timely follow-up.
- Build strong relationships with customers and provide the level of service they expect from Premier Cooperative.
- Assist with customer communications, mailings, promotions, and other Energy Division initiatives.
Energy Division Support
- Provide day-to-day administrative and organizational support to the Energy Division Manager.
- Help coordinate meetings, schedules, communications, and follow-up items.
- Prepare reports, spreadsheets, correspondence, presentations, and other materials.
- Help track projects, deadlines, customer initiatives, and division priorities.
- Assist with gathering and organizing information for budgeting, planning, pricing, sales, and operational discussions.
- Communicate and coordinate with employees across locations and departments.
- Help keep projects moving by following up on information, responsibilities, and next steps.
- Maintain organized and accurate records.
- Support special projects and other needs within the Energy Division.
- Be the person customers want to work with.
- Strong customer service and communication skills.
- Highly organized with the ability to manage multiple priorities.
- Comfortable taking initiative and following through without needing constant direction.
- Strong attention to detail and accuracy.
- Professional and comfortable working with customers, employees, managers, and vendors.
- Ability to handle confidential and sensitive business information appropriately.
- Strong Microsoft Office skills, particularly Outlook, Excel, Word, and PowerPoint.
- Previous customer service, administrative, office, energy, agriculture, or cooperative experience is helpful.
- Willingness to learn the energy business and grow with the position.
Skills Required
- Strong customer service and communication skills
- Strong organizational skills and ability to manage multiple priorities
- Ability to take initiative and follow through independently
- Strong attention to detail and accuracy
- Professional communication with customers, employees, managers, and vendors
- Ability to handle confidential and sensitive business information appropriately
- Strong Microsoft Office skills, particularly Outlook, Excel, Word, and PowerPoint
- Previous customer service, administrative, office, energy, agriculture, or cooperative experience
- Willingness to learn the energy business and grow with the position
What We Do
Premier Cooperative is an agriculture and consumer supply business dedicated to providing its members and owners with the products and services they desire. Recognized as the oldest consumer and supply cooperative in the United States, it provides specialized services in agronomy, energy, and feed. Based in Wisconsin, the cooperative maintains offices across 19 communities to support its diverse membership and the local agricultural economy.
