Job Description:
Customer Experience Associate
This is a hybrid role where you will be expected to be in the Paducah, KY office 2-3 days a week once training is completed.
Typical shift will be Monday, Tuesday, Wednesday, and Friday 7:45 AM-5:00 PM, Thursday 6:45 AM-4:00 PM. You must be willing to work a Saturday shift on rotation every 8 weeks 6:45 AM -1:00 PM
Do you have strong customer service skills with the confidence to be the first point of contact for customers, employees and visitors to the corporate headquarters? Join our growing organization with a strong reputation in Paducah, KY where you will use your skills to help resolve customer issues while growing your career.
JOB SUMMARY
Join an 8-person team where, you will rotate to support the team and reception area. In this role you will operate a telephone switchboard to answer, screen, route calls and relays messages. Perform administrative support tasks such as data entry and keying support cases. Greet and answer inquiries for public, customers, and visitors; announce and log visitors. Process outgoing mail and receive deliveries.
KEY RESPONSIBILITIES
- Provides excellent customer service in person, on the phone and via email.
- Routes calls and enters detailed support requests to the proper department.
- Greets and directs visitors.
- Supports continuity among work teams by documenting and communicating actions and continuing needs.
JOB REQUIREMENTS
Education & Certifications:
High School Diploma or equivalent
Skills and Competencies:
- Customer service experience.
- Ability to manage multiple tasks (phone, CRM, Database, Email, etc.)
- Willingness to learn.
- MS Office suites, very comfortable using Excel.
- Analytical mindset.
Experience:
The minimum amount of relevant work experience required to successfully perform the job is at least one (1) year:
Required:
- Customer service experience, required
- Reasoning skills
- Computer skills-MS Office (Word & Excel)
- Administrative skills
- Strong communication skills, verbal and listening including Telephone and in person
- Professionalism
- Customer focus skills
- Organizational skills
- Attention to detail
Preferred:
- Experience with CRM Ticketing systems, MS Dynamics or similar systems
- Quick learning, like to learn new things
- Quick computer skills-ability to take notes and enter data via computer
- Ability to multitask
- Banking experience
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Skills Required
- High school diploma or equivalent
- At least one year of relevant work experience
- Customer service experience
- Reasoning skills
- Computer skills, including Microsoft Office, Word, and Excel
- Administrative skills
- Strong verbal and written communication skills, including telephone and in-person communication
- Professionalism
- Customer focus skills
- Organizational skills
- Attention to detail
- Experience with CRM ticketing systems, Microsoft Dynamics, or similar systems
- Willingness and ability to learn quickly
- Ability to take notes and enter data quickly using a computer
- Ability to multitask
- Banking experience
What We Do
As a forward-thinking technology partner, we accelerate our delivery of cutting-edge solutions to empower our customers’ growth. CSI heavily invests in research and development, product partnerships and strategic acquisitions to provide the most innovative technologies—all while maintaining our service-first mentality. We drive financial institutions and other businesses forward with a variety of services, including: Core Banking With more than 57 years as a leader in core bank processing, CSI’s enterprise banking solutions empower institutions to compete in an open banking environment while growing assets, developing additional revenue streams and reaching new customers by integrating the latest digital technologies. Regulatory Compliance As an established leader in compliance, top global brands trust CSI as their regtech partner and rely on us for our advanced compliance software—including industry-leading fraud and anti-money laundering solutions. Managed Cybersecurity CSI offers cloud-based cybersecurity services, with 24/7 monitoring, real-time incident remediation, seamless compliance integration and industry-leading support for enhanced threat mitigation. IT Management As one of the largest, most trusted managed services partners in the country, we take a consultative approach to IT management to provide a scalable, efficient IT enterprise that supports institutions’ growth and regulatory needs. Document Distribution From digital document delivery to cost-efficient print and mail services, CSI provides a full range of document distribution solutions to help financial institutions stay connected with their customers. Advisory Services CSI’s Advisory Services—which include IT governance, compliance and risk management services—deliver cost-effective solutions that reduce the time and expense of managing security and compliance while ensuring technology is aligned to business objectives.
