Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics. As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible.
We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels. This is an unlicensed role focused on providing high-touch support and guidance on our financial products and platform features.
Location & Schedule- Location: This role is based in our Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 6-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.
- Shift Details: This position follows a 24/7 service model.
- Provide an exceptional experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools.
- Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends.
- Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts.
- Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.
- A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills.
- Excellent written and verbal communication skills with the ability to explain complex topics clearly.
- Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels.
- Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback.
- Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges.
- Experience working in a customer support environment is preferred. A Bachelor’s degree or prior experience in the financial services industry is a plus.
- Ability to work the required shift for a 24/7 model
- Challenging, high-impact work to grow your career
- Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
- Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
- Employer-paid life & disability insurance, fertility benefits, and mental health benefits
- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
- Exceptional office experience with catered meals, events, and comfortable workspaces.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
Skills Required
- Passion for supporting customers across channels and ability to defuse customer anxiety with exceptional service skills
- Excellent written and verbal communication skills with ability to explain complex topics clearly
- Willingness and effectiveness delivering support via both phone and written channels
- Comfortable with a fast-paced, evolving environment and receptive to coaching and feedback
- Ability to exercise independent judgment, prioritize tasks in a multi-task environment, and adapt to new challenges
- Ability to work the required shift for a 24/7 service model
- Ability to attend in-person onboarding (5 days/week for six weeks) and be on-site at least 3 days/week thereafter
- Experience working in a customer support environment
- Bachelor's degree or prior experience in the financial services industry
Robinhood Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Robinhood and has not been reviewed or approved by Robinhood.
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Healthcare Strength — Healthcare is described as best-in-class, with strong medical, dental, and vision coverage, mental-health support, and life and disability insurance. Low premiums and solid dependent coverage are also noted, reinforcing the strength of core health benefits.
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Equity Value & Accessibility — Equity grants through RSUs and an ESPP are standard, and for many tech roles equity meaningfully lifts total compensation when the stock performs. Clear multi-year vesting schedules make ownership accessible as a core part of the pay mix.
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Parental & Family Support — Parental leave and fertility benefits are emphasized, with generous paid time for new parents cited as a standout. Family-oriented policies are consistently portrayed as a strong component of the package.
Robinhood Insights
What We Do
Robinhood Markets, Inc. (NASDAQ: HOOD) transformed financial services by introducing commission-free stock trading and democratizing access to the markets for millions of investors. Today, Robinhood, through its subsidiaries, lets you trade stocks, options, futures (which includes event contracts), and crypto, invest for retirement, earn with Robinhood Gold, and access an expert-managed portfolio with Robinhood Strategies. Headquartered in Menlo Park, California, Robinhood puts customers in the driver’s seat, delivering unprecedented value and products intentionally designed for a new generation of investors. Additional information about Robinhood can be found at www.robinhood.com.
Why Work With Us
At Robinhood, we are building an elite team, applying frontier technologies to the world’s biggest financial problems. Every role can make a real impact. We’re a team of builders, doers, and bold thinkers who thrive in a high-performance environment and take pride in raising the bar for ourselves and the millions of customers we serve.
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