Customer Experience Associate - Jackpocket

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We’re searching for a Customer Experience Associate to be the primary point of contact for DraftKings customers, regarding our products, answering customer questions, and advocating across the company. As a critical touchpoint between our customers and the business, you’ll quickly learn the ins and outs of our products and strive to deliver the best experience for our players. 

What you’ll do as a Customer Experience Associate

• Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner.

• Manage high-quality communications with our customers across several channels including phone, email, chat, and social media.

• Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.

• Advocate for our players to help us grow the business.

What you'll bring

• A college degree or equivalent work experience is preferred. 

• Prior online customer support or relevant experience.

• Ability to work flexible hours, including evenings, weekends, and holidays.

• Strong collaboration and communication skills.

• Proficiency with computer systems, including Microsoft Office product suite.

All applicants must be at least 21 years of age due to state(s) licensing requirements.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US hourly rate for this full-time position is 15.77 USD - 19.71 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.