Customer Experience Associate II

Posted Yesterday
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San Diego, CA, USA
In-Office
20-23 Hourly
Entry level
Fashion • Retail
The Role
Coordinate and maintain installation schedules, communicate with customers and installers throughout the install lifecycle, manage Monday.com tracking, approve contractor bids/invoices, research travel costs for bids, and ensure timely, accurate completion of installs.
Summary Generated by Built In
Job Description

Revelyst, is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors.

The Installation Coordinator is responsible for maintaining the installation schedule. 

This position reports to the Install Design Supervisor and will be based out of your work from Carlsbad, CA.

As the Install Design Customer Experience Associate, you will have an opportunity to:

  • Schedule and Manage installation opportunities with installers for upcoming installs.
  • Initiates and maintains regular communication with customers across the install life cycle, ensures timely customer follow-up and resolves open questions.
  • Ensure that the schedule is maximized in order to meet and exceed daily numbers.
  • Keep track of installation progress in Monday.com.
  • Make any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer’s satisfaction. 
  • Approve contractor bids and invoices and track any additional expenses incurred.
  • Review current lead times on both in-house and drop ship components to ensure accurate installation date.
  • Communicating with sales rep/sales support any corrections that need to be made to the installation schedule.
  • Research travel options for all jobs prior to bidding to ensure contractor bids reflect the true costs so the manager can effectively negotiate bids. 
  • Maintain all the certifications and paperwork for new and ongoing subcontractors on their Monday.com boards.
  • Notate and submit invoicing for site survey orders and drop ship installs that do not have components listed.

You have:

  • Highschool Diploma
  • Basic Computer Skills
  • Detailed Oriented

Pay Range:

Hourly Rate: $20.00 - $22.75

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Protected Veteran/Disabled

Skills Required

  • Highschool Diploma
  • Basic Computer Skills
  • Detail Oriented
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The Company
HQ: Irvine, CA
586 Employees
Year Founded: 1974

What We Do

OUR STORY Fox Racing is the global leader in motocross, mountain biking gear and apparel. We outfit the world’s best competitive athletes and enthusiasts with products that combine innovation, style, and rooted in the brand's original competitive motocross spirit. BORN FROM DIRT Before there was Fox Racing, there was a vision. Geoff Fox believed his high-performance suspension and engine components could give riders an on-track advantage. Driven to prove this on his terms, he founded team Moto-X Fox to compete against the might of the Japanese factory teams. The team quickly became the top non-factory riders in the competitive AMA 125 National Championship series, proving that the products he and his team designed and built were the best money could buy. FUELED BY PASSION Although we have expanded our activities and products into Mountain Bike, BMX, Surf and Wakeboard, the idea of elevating athletic performance through progressive innovation is still what drives us. From moto gear to apparel to outerwear, everything we make is developed with the rider in mind. No matter the terrain, the condition or the environment, Fox designs and engineers gear and apparel with the goal of making every ride a great one. THE ONLY CONSTANT IS CHANGE Inspired by our heritage, we continue to push limits, defy boundaries and pursue continuous innovation. With each success, we set a larger, more ambitious goal. Through the guidance and feedback of Fox's championship-winning athletes, we continue to maximize the experience of the world's best competitive action sports athletes and enthusiasts with an array of products that combines innovation and style. Fox employs over 500 people, in over 20 countries worldwide, and has a proud history of sponsoring some of the finest athletes. Our corporate headquarters is located in Irvine, California, in the heart of Orange County.

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