Customer Experience and Social Media Coordinator

At Iress, we make things happen

Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia.We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers.

Build your career at Iress! 

As our new Customer Experience and Social Media Coordinator you will support the delivery of key initiatives across our community and customer experience programs at Iress, helping to create more engaging and valuable experiences for our customers. Working as part of a global customer experience (CX) team, you will contribute to building a more customer-led organisation while developing your own capabilities across content, platforms and experience design. 

Some of the amazing things you’ll be involved in

• Manage day-to-day administration of our community platforms, including content publishing, user permissioning and general site maintenance. 

• Create, edit and publish engaging, customer-friendly content across the Iress Community and Advisely sites. 

• Provide timely support to customer and internal team enquiries regarding the Community. 

• Assist in maintaining platform quality, consistency, and usability. 

• Liaise with our developer partners to deliver ongoing site UX/UI improvements. 

• Manage content calendars and timelines to support consistent community engagement and content distribution. 

• Support briefing and coordination of content development including email newsletters, social media, blogs, videos, and online campaigns. 

• Support the management of relationships with internal and external stakeholders, moderators, and subject matter experts to ensure consistent and timely contributions. 

• Monitor community site analytics and engagement metrics to inform ongoing improvement initiatives. 

What you will bring

• You may have 1-2 years experience within a similar role or be a recent graduate with knowledge, skills and a passion for content, marketing and customer experience. 

• Hands-on experience with tools such as Canva, HubSpot, and content management platforms is desirable. 

• Strong organisational skills with the ability to manage multiple tasks, timelines, and stakeholders. 

• Good stakeholder management skills and confidence working across different teams. 

• Strong written communication skills, with the ability to create clear and engaging content. 

• A proactive, self-starter mindset with a willingness to learn and take ownership. 

Why work with us?

• 8 additional paid days per year to extend your weekends

• Hybrid working

• Generous cash bonus for every successful referral

• Starting school leave - 8.5 days of leave to assist your children with the transition to school

• Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work

• 3 days’ paid leave per year to participate in charity initiatives

• Discounted health insurance premiums

• Access to learning and development programs through LinkedIn Learning

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated.

Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!

We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.

For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/

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