Customer Experience Ambassor

Posted 2 Days Ago
Be an Early Applicant
Globe, AZ, USA
In-Office
Entry level
Digital Media • Information Technology • Marketing Tech • Mobile
The Role
Provide friendly, face-to-face customer support to create positive experiences: assist customers using digital channels, recommend Globe products/services, handle sales and service requests, process approvals and transactions, and accept payments for bills and purchases.
Summary Generated by Built In

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Responsible for creating a positive and memorable experience for Globe customers by providing assistance, recommendations, on best Globe products and services to meet their needs and/or resolving their issues.

> Assists  customers’ journey in using digital channels via face to face digital user assistance or education 

> Attends to sales and service needs of customers

> Approves and processes sales and services applications and transactions in the system

> Processes payment for bills, purchases, and other transactions

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Skills Required

  • Provide assistance and recommendations on Globe products and services to meet customer needs and resolve issues.
  • Assist customers in using digital channels via face-to-face digital user assistance or education.
  • Attend to sales and service needs of customers.
  • Approve and process sales and service applications and transactions in the system.
  • Process payments for bills, purchases, and other transactions.
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The Company
8,380 Employees
Year Founded: 1935

What We Do

Globe Telecom Inc is a leading Philippine digital solutions platform primarily focused on telecommunications. The company provides a comprehensive suite of products and services, including mobile, home broadband, corporate data, and fixed-line voice. In addition to connectivity, Globe focuses on venture capital, venture building, shared services, and digital marketing solutions to empower Filipinos with reliable communication and digital tools.

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