Here at Haier Europe (Candy, Hoover, Haier) our ambition is simple; to be the number one Domestic Appliance and Smart Home business in the UK and Ireland. As we grow our business, we are now looking for a new Customer Experience Advisor to support our growth across our Direct to Consumer (D2C) operation.
As Customer Experience Advisor, you’ll play a key role in delivering a premium, 5-star service, across all customer interactions. Acting as the first point of contact, you’ll manage a range of enquiries including product queries, order amendments and complaints, ensuring each is handled with professionalism, efficiency, and empathy.
You’ll take ownership of customer issues from initial contact through to resolution, providing clear communication and timely outcomes that meet both customer expectations and business standards. Through your proactive approach and commitment to excellence, you’ll contribute to high levels of customer satisfaction, strengthen brand loyalty, and support a positive end-to-end customer journey.
Benefits:
Salary DOE
Pension Contribution
Life Cover
25 Days Holiday (+ statutory bank holidays)
Employee Assistance Program
Training support schemes to aid your development
Brilliant discounts on our products and access to Reward Gateway which offers a wide range of retailer discounts
With experience in a Customer Service role, ideally gained from working in an Ecommerce customer service environment or within a contact centre or high-volume customer support role, you’ll have strong communication skills and a problem-solving mindset with strong attention to detail. You’ll also be able to work in a fast-paced environment and manage multiple tasks. With a proficiency in IT systems and Microsoft Office you’ll also have experience using CRM systems (e.g. Salesforce, Zendesk, Freshdesk) or similar case management tools.
You’ll be based at our Birchwood Park office (WA3 6XG) with hybrid working available (3 days office/2 days home).
If you’re an individual who wants a role that offers true ownership and accountability, then apply today!
With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer.
Our future. In your hands. Apply now.
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
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Skills Required
- Experience in a Customer Service role
- Experience in ecommerce customer service, contact centre, or high-volume support
- Strong communication skills
- Problem-solving mindset
- Strong attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- Proficiency in IT systems and Microsoft Office
- Experience using CRM systems (e.g., Salesforce, Zendesk, Freshdesk) or similar case management tools
- Based at Birchwood Park office with hybrid working (3 days office / 2 days home)
What We Do
Established in 1984, Haier Group is a world-leading provider of solutions to better life. Focusing on user experience, Haier has been included on the list of BrandZ™ Top 100 Most Valuable Global Brands for two consecutive years as the world’s first and only IoT ecosystem brand. Haier has topped Global Major Appliances Brand Rankings by Euromonitor International for 12 consecutive years. Its subsidiary Haier Smart Home is among the list of Global 500 of Fortune. To date, Haier Group owns three listed companies, has seven global brands such as Haier, Casarte, Leader, GE Appliances, Fisher & Paykel, AQUA and Candy. It has successfully incubated 5 unicorn companies and 41 gazelle companies. Moreover, Haier has established 10+N innovation ecosystems, 28 industrial parks, 122 manufacturing centers and nearly 240,000 sales networks around the globe, it has gone deep into 160 countries and regions globally, serving more than 1 billion users’ families. (Data as of January 2021) Haier Group is committed to working with its world-class ecosystem partners to continuously build premium brand, scenario brand and ecosystem brand, and to set up IoT ecosystems in clothing, food, accommodation, travel, health, elderly care, biomedicine and education, and to tailor personalized smart life for users around the globe. 海尔集团创立于1984年，是全球领先的美好生活解决方案服务商。海尔始终以用户体验为中心，连续2年作为全球唯一物联网生态品牌蝉联BrandZ™全球百强，连续12年稳居欧睿国际世界家电第一品牌，旗下子公司海尔智家位列《财富》世界500强。海尔集团拥有3家上市公司，拥有海尔Haier、卡萨帝Casarte、Leader、GE Appliances、Fisher & Paykel、AQUA、Candy七大全球化品牌，成功孵化5家独角兽企业和41家瞪羚企业，在全球构建了10+N创新生态体系，设立了28个工业园、122个制造中心和24万个销售网络，深入全球160个国家和地区，服务全球10亿+用户家庭。（数据截至2021年1月） 海尔集团致力于携手全球一流生态合作方持续建设高端品牌、场景品牌与生态品牌，构建衣食住行康养医教等物联网生态圈，为全球用户定制个性化的智慧生活。
