The Role
Handle inbound customer and trade enquiries via phone and email, maintain accurate customer records in the CRM, support technical queries, prepare quotes, and deliver professional, high-quality service while building strong customer relationships.
Summary Generated by Built In
The company
Corston Architectural Detail was established by a team of creative designers and engineers with a shared vision to create hand finished architectural details that flow seamlessly from room to room. Our coordinating collections of solid brass switches, sockets, hardware and lighting are made to last.
We’ve grown quickly and seen huge success in our five years - launching in the UK, EU, UAE and USA. The key to our success lies in our high-quality products, outstanding customer service and operations team, who ensure that Corston customers receive a positive, engaging experience every step of the way.
The role
As a Customer Experience Advisor, you will play a key role in delivering best-in-class customer experiences. You will be passionate about customer service and committed to providing exceptional support via telephone, email and other communications.
Working as part of a vibrant and friendly team, you will communicate with both trade and retail customers. Your role will involve handling enquiries, maintaining accurate records, supporting technical queries, and preparing quotations. Every day will be different, but you will consistently deliver outstanding service at every touchpoint. #IND
Key Responsibilities
- Provide excellent customer service via telephone, email and other communications
- Manage a high volume of daily customer enquiries efficiently and professionally
- Engage with customers in a friendly, attentive, and professional manner
- Actively listen and understand customer needs and concerns
- Strive to achieve
- Support inbound trade enquiries
- Prepare and manage customer quotes
- Maintain up to date and accurate records of our customers within our CRM system #IND
Skills, Knowledge and Expertise
- Must have a minimum 1 year customer service experience
- Excellent verbal and written communication
- Ability to handle a high volume of calls and emails efficiently
- Ability to build strong relationships with customers
- High attention to detail and accuracy
- Positive, proactive and adaptable attitude
- High performer mindset #IND
Benefits
- High energy working environment, recognition and career growth opportunities
- Annual company-based bonus and salary review
- 26 days off (15 PTO + 11 paid holidays)
- 401k plan with 3% match
- Health insurance benefit ($500 per month)
- Mobile phone allowance $40
About
Corston is a distinguished UK brand specializing in premium switches, sockets, and lighting solutions that seamlessly blend aesthetics and functionality to elevate both residential and commercial spaces. Renowned for its exquisite finishes including Antique Brass, Polished Nickel, and Bronze, Corston offers an extensive range of products designed to inspire and enhance interior design. Their selection includes toggle, rocker, and dimmer switches, an array of outlet options, as well as stylish door and cupboard furniture, shelf brackets, and elegant lighting fixtures like wall lights and pendants. Committed to exceptional craftsmanship, Corston’s products coordinate perfectly to simplify the design process while ensuring a cohesive look throughout any space. Their dedication to customer satisfaction is evident through their prompt service and high-quality offerings, attracting glowing reviews from delighted clients. With a focus on both style and practicality, Corston is the ideal choice for those looking to transform their environments into sophisticated and inviting spaces. Discover Corston today and experience superior quality that enhances everyday living.
Skills Required
- Minimum 1 year customer service experience
- Excellent verbal and written communication
- Ability to handle a high volume of calls and emails efficiently
- Ability to build strong relationships with customers
- High attention to detail and accuracy
- Positive, proactive and adaptable attitude
- High performer mindset
- Experience using a CRM system
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The Company
What We Do
Corston Architectural Detail designs, engineers and manufactures coordinated architectural products for residential and commercial interiors. Its collections include solid-brass door and cabinet hardware, hooks, shelf brackets, switches, sockets, and a broad range of lighting. The company focuses on timeless, finely crafted details that work together across a property, while controlling production in-house and selecting durable, recyclable materials with reduced environmental impact.
