Customer Experience Account Manager

Who We Are:

Thank you for your interest in Mueller Water Products, Inc.  

For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America.   

Our purpose is to connect communities to water, life’s most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions—solving challenges, enriching lives and safeguarding the future—we are making a positive impact that will last for generations.   

By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application.  

Mueller Company – Gas Products Division

Customer Experience Account Manager

Starting hourly rate:  $27.50/hour

Mueller Company (Mueller Co.), the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an immediate opening in our Gas Products Division for a Customer Experience Account Manager.  This position does not involve any cold-calling or outbound sales calls. Rather, this role provides account updates and support to established partners and customers of Mueller.  The Account Manager position is located at Mueller's Shared Services office in Decatur, Illinois and will report to the Gas Customer Experience Manager.  

This role is considered to be a blend of inside sales, customer service, and technical support.  This person will work closely with Gas Sales Management and Regional Sales Managers, as well as the Mueller Co. Customer Experience team, to ensure a fantastic experience for Gas customers. 

Duties include, but may not be limited to the following: 

• Develop and/or maintain solid relationships with end user personnel to enhance the customer service experience.
• Provide technical information in response to field inquiries.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Educate customers regarding features and benefits of our products in order to improve product related sales and customer satisfaction.
• Support outside sales by providing product selection, applications, limitations, and price quotation information to end users and Regional Account Managers.
• Recommend alternate products based on cost, availability or specifications.
• Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete.
• Assess and address external customer needs by providing stock checks, expedites, technical support, order history-tracking shipments, and order entry.
• Act as liaison between Regional Account Managers/customers and various plants.  Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
• Carry out additional job responsibilities and duties as required.

 Required Qualifications:

• Documented work experience with direct inside sales and/or customer service support in sales, marketing, and/or customer support.
• High degree of technical competency. Must understand the operation of mechanical systems.    

• Intermediate computer experience with particular proficiency in Microsoft Word, Excel, Outlook, and PowerPoint programs. 
• High level of interpersonal skills and ability to communicate effectively.
• Exceptional verbal and written communication skills.
• Ability to work in a team setting and gain trust and respect of various persons throughout Mueller’s various locations and customer base.
• Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
• Demonstrated organizational and time management skills
• Technical/Mechanical background

Ideal Qualifications:

• 2+ years of customer service and/or inside sales experience in a manufacturing environment. 
• Bachelor’s degree, preferably in business, engineering, communications, technology, or sales-related discipline
• Strong experience in mainframe programs that include inventory control – such as AS400/JD Edwards (JDE).
• Familiarity with database programs such as Act/Outlook.
• Experience with phone-based customer service support systems

Applicants not meeting the “Required Qualifications” above will not be considered for this position.  Mueller encourages only those applicants with a strong match to the items listed above to apply. 

Primary work hours will be Monday through Friday.  Regular start time will be between 7:00 - 8:00 a.m. with an end time between 4:00 – 5:00 p.m.  This position does have a 60-minute unpaid lunch. Overtime may be required on an intermittent basis. (This position is non-exempt and eligible for overtime pay.)
No relocation assistance will be offered for this position.
Individuals interested in this position should apply for this position through the Mueller Water Products’ career portal.  (https://muellerwaterproducts.com/careers)  All resumes will be held in confidence and collected through the Mueller Water Products’ Workday recruiting platform.  Resumes mailed, faxed, or emailed will not be reviewed. Mueller Company will contact desired applicants to proceed in the hiring process. Please do not contact Mueller regarding the status of your application.

Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department. 

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.  

Notice of E-Verify Participation:

Accommodation:

If you require accommodations during any stage of the application or interview process, please let us know. We are happy to work with you to meet your needs.