Customer Exp Specialist

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Responds to inquiries received through phone, mail and/or face-to-face contact with clients about services. Responsible for providing support to the organization including providing excellent customer service, typing, copying, filing, data entry and other administrative duties. Responsible for providing coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments and entering client information into an automated system.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides excellent customer experience; complies with the rules and regulations of organizations to which we are accountable. Consistently returns phone calls and e-mails within 24 hours and updates voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude. 
• Administrative duties such as: typing, copying, filing, and data entry. Responsible for providing coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments and entering client information into an automated system.
• Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming Centerstone into an organization that embraces excellent customer experience.
• Attends meetings as assigned.  Participates on committees as assigned.  Maintains appropriate communication with other employees and work as an effective member of the customer experience team.
• Meets and maintains applicable trainings that are a requirement of Centerstone.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.

• Knowledge of guidelines for confidentiality
• Skill in customer service techniques

• Skill in problem-solving

QUALIFICATIONS

Education Level              

High school diploma or equivalent

Years of Experience       

• Ability to type 50-55 words per minute required
• Three years customer or administrative support experience to a team or multiple individuals strongly preferred.  
• Two years of experience in a medical office setting preferred.

Certification/Licensure 

N/A

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.