Customer Excellence Representative

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS  

At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive.   That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.  

Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible.  In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry.

Chemours is seeking a Customer Excellence Representative to join our growing team. This position will be available in Beveren, Belgium. 

The responsibilities of the position include, but are not limited to, the following: 

• Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.

• Pro-actively interacts with customers for notification of late orders due to product availability, transportation issues

• Interacts with broader internal network to ensure that the customers’ requirements are understood and commitments are met.

• Receives and processes all types of customer orders including complex and/or export orders.

• Responsible for inquiry & order handling process from beginning to end (E2E OTC)

• Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation

• Processes customer complaints and returns according to Complaint Management process and return policies. Recognizes when additional information is needed for complete complaint analysis.

• Performs quality control checks and takes subsequent corrective actions.  Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.

• Follows desk procedures/policies in compliance with QS 9000, ISO and/or other Quality System requirements.

• Is able to provide backup coverage for other team members

The following is required for this role: 

• High School Diploma

• 1-3 years of relevant work experience

• Effective communication skills (verbal and written) to interact with all levels of the organization and customers

• Problem-solver

• Strong at planning and organizing

• Highly focused on customer satisfaction

• Very accurate worker

The following is preferred for this role: 

• Bachelor's degree

• Fluent in Dutch, English, French & Arabic

• Experience with OEMs and/or logistics

• Knowledge of SAP

• Experience in handling dangerous goods

Benefits: 

Competitive Compensation 

Comprehensive Benefits Packages 

Employee Stock Purchase Program   

Tuition Reimbursement  

Commuter Benefits

Learning and Development Opportunities  

Strong Inclusion and Diversity Initiatives  

Company-paid Volunteer Day 

We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.  

 Learn more about Chemours and our culture by visiting Chemours.com/careers. 

Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws. 

Candidates must be able to perform all duties listed with or without accommodation 

Don’t meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities. 

In our pursuit to be the greatest place to work, we know that a critical element to enhancing our employee experience is to assure we’re operating with a solid foundation of trust. At Chemours, this means being transparent about how we pay our employees for the work that they do.

Pay Range (in local currency):

Chemours Level:

Annual Bonus Target:

The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry."