1st Shift: Monday - Friday 8am-5pm (3-4 days in office)
What you will do-
Drive quality improvements with same-day feedback and follow-up
Leads onboarding and training initiatives
Champion order entry and inbound rejection processes for all order types in Depot Support/Customer Excellence including Domestic and IOM.
Guides day-to-day function of team to ensure efficiency and drive best in class customer service.
Oversee individual integration (open cases volumes) to ensure the team is meeting minimum expectations with same day complete and same day shipments.
First line of defense when order entry process flow is interrupted
First-level resource for customer/rep escalations.
Acts as liaison representing Customer Excellence team in projects and collaboration meetings.
Monitor call/email volume daily; help team prioritize schedules and coordinate workloads.
Partner with key players within the division, sales teams, and cross-functional teams to drive productivity and customer satisfaction.
What you need-
Required -
5+ years of related work experience with at least 3 years in a leadership role in a production, repair, warehouse, or call center environment.
HS Diploma or G.E.D
Preferred -
Associate’s or Bachelor’s degree in a relevant field preferred.
Experience leading projects and improving processes is preferred, along with familiarity in regulatory compliance environments
Expert-level knowledge of SAP, Salesforce, and case creation.
Proficient Microsoft Office skills.
$28.01 - $38.75 USD Hourly
Travel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Skills Required
- 5+ years of related work experience with at least 3 years in a leadership role in a production, repair, warehouse, or call center environment.
- High School Diploma or G.E.D.
- Associate's or Bachelor's degree in a relevant field
- Experience leading projects and improving processes; familiarity with regulatory compliance environments
- Expert-level knowledge of SAP, Salesforce, and case creation
- Proficient Microsoft Office skills
Inari Medical Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inari Medical and has not been reviewed or approved by Inari Medical.
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Fair & Transparent Compensation — Pay is considered competitive for many roles, with employees described as 'extremely happy' with total compensation including pay, stock, equity, and benefits. Feedback suggests above‑average salary levels across departments contribute to strong pay sentiment.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, with 100% employer‑paid premiums for employees cited in multiple descriptions. Additional options like critical illness, accident, hospital indemnity, and wellness programs reinforce the healthcare offering.
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Leave & Time Off Breadth — Time off is characterized by unlimited PTO, cited as a top benefit by employees. Paid holidays and flexible hours are also referenced, expanding the range of time‑off options.
Inari Medical Insights
What We Do
Inari Medical, Inc. is a commercial-stage medical device company focused on developing products to treat and transform the lives of patients suffering from venous diseases.
