1st Shift: Monday - Friday 8am-5pm (3-4 days in office)
What you will do-
Drive quality improvements with same-day feedback and follow-up
Leads onboarding and training initiatives
Champion order entry and inbound rejection processes for all order types in Depot Support/Customer Excellence including Domestic and IOM.
Guides day-to-day function of team to ensure efficiency and drive best in class customer service.
Oversee individual integration (open cases volumes) to ensure the team is meeting minimum expectations with same day complete and same day shipments.
First line of defense when order entry process flow is interrupted
First-level resource for customer/rep escalations.
Acts as liaison representing Customer Excellence team in projects and collaboration meetings.
Monitor call/email volume daily; help team prioritize schedules and coordinate workloads.
Partner with key players within the division, sales teams, and cross-functional teams to drive productivity and customer satisfaction.
What you need-
Required -
5+ years of related work experience with at least 3 years in a leadership role in a production, repair, warehouse, or call center environment.
HS Diploma or G.E.D
Preferred -
Associate’s or Bachelor’s degree in a relevant field preferred.
Experience leading projects and improving processes is preferred, along with familiarity in regulatory compliance environments
Expert-level knowledge of SAP, Salesforce, and case creation.
Proficient Microsoft Office skills.
$28.01 - $38.75 USD Hourly
Travel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Skills Required
- 5+ years of related work experience with at least 3 years in a leadership role in a production, repair, warehouse, or call center environment.
- High School Diploma or G.E.D.
- Associate's or Bachelor's degree in a relevant field.
- Experience leading projects and improving processes; familiarity with regulatory compliance environments.
- Expert-level knowledge of SAP, Salesforce, and case creation.
- Proficient Microsoft Office skills.
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options and added protections such as critical illness, accident, and hospital indemnity, plus mental health resources. Wellbeing programs, onsite gyms, and fitness/nutrition classes further reinforce the perceived strength of health benefits.
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Retirement Support — Retirement offerings are seen as strong, highlighted by a competitive 401(k) plan with company matching and potential discretionary contributions. These elements are often viewed as valuable pillars of total rewards.
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Strong & Reliable Incentives — Variable pay is viewed positively, with annual bonuses and sales commissions often lifting total compensation. Incentive plans are seen as a meaningful contributor to pay satisfaction in roles where performance drives earnings.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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