Customer Engineer

WHO WE ARE

Biofire Technologies is on a mission to give gun owners better tools for reducing preventable gun injuries and deaths, especially among children. We believe our technology, combined with a best-in-class customer experience, will define the future of firearms safety for the next generation. Our mission-driven approach has earned support from the firearm community, the tech world, and the media.

Biofire employees encompass a diverse range of talents, including world-class engineers who have designed and tested firearms, medical devices, robots, cars, satellites, rockets, and supersonic jets; expert technicians from aerospace, defense tech, special forces, and gunsmithing; and elite operators from high-tech, advanced manufacturing, and regulated industries. Whether building the product or powering the company behind it, every Biofire team member is united by an obsession with safety, reliability, and operational excellence.

OUR CULTURE

Reducing accidental firearm injuries and deaths requires original thinking and authentic collaboration, so we’re deeply invested in building a team and culture that can achieve our mission together. Team members enjoy autonomy and flexibility from day one, so expect to be immediately tasked with solving challenging problems and building new systems that work. We’ll hold you accountable for executing audacious goals, giving and receiving honest feedback, and helping your teammates succeed. You’ll receive respect, kindness, and support from every direction while you figure out how to get it all done.

ABOUT THE ROLE

As a Customer Engineer at Biofire, you will play a pivotal role in capturing, translating, and operationalizing customer feedback into engineering-ready insights that directly shape the future of the Biofire Smart Gun. We are looking for someone who is technically curious, highly detail-oriented, and deeply empathetic to users to contribute to our Product and Customer Engineering efforts and help ensure Biofire delivers the safest, most intuitive firearm experience ever built.

To succeed you will need to be able to own the full lifecycle of customer feedback — from intake and categorization to clear documentation and escalation — while actively supporting Customer Success with reusable knowledge resources. You will need to be a hands-on, user-centered problem solver, who is eager to bridge real-world customer needs with technical execution and continuous product improvement. If you’re excited about helping to solve mission-critical challenges at the intersection of hardware, software, and safety, we encourage you to apply.

KEY RESPONSIBILITIES

Day-to-day responsibilities of the role will include:

• Translating qualitative customer experiences into structured, engineering-ready reports, investigations, and actionable recommendations;

• Conducting hands-on product testing of new features and upcoming releases, evaluating functionality through the lens of real customer use, identifying friction points early, and providing feedback to improve usability, training, and product readiness prior to public launch;

• Supporting Customer Success by drafting response templates, FAQs, troubleshooting guides, and documentation that reduce the need for engineering escalation;

• Participating in customer interviews, demonstrations, and field engagements to gather firsthand insights into usage patterns, friction points, and unmet needs;

• Hosting live-fire demonstration events and maintaining Range Safety Officer (RSO) certification to ensure safe, compliant, and informative user training and feedback capture.

QUALIFICATIONS

If you think you will succeed in this role, and love the work you’ll do, we encourage you to apply regardless of your background. We evaluate candidates based on their unique talents and fit for our needs, not a rigid list of qualifications.

COMPENSATION AND BENEFITS

In addition to competitive pay, as a full-time employee at Biofire you are eligible for:

• Stock Options in Biofire, 401(k), HSA - and other financial benefits

• Medical Insurance - including plan options with $0 payroll deduction

• Dental, Vision and Life Insurance Plans - with $0 payroll deduction

• 3 Weeks Vacation and Sick time (Flex Time for salary positions), and 13 Paid Holidays

• Parental Leave - and other family-building, adoption and surrogacy benefits

The compensation range for this role is $120,000 - $140,000 /annual salary + stock options + benefits.

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.