Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.
We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.
Customer Engineering addresses an exciting range of technical customer needs. This role sits within the Engineering team and interfaces closely with the Client Solutions and Engineering teams. Customer Engineering covers all aspects of the implementation and customer success for our biopharma clients, including product requirements gathering, configuration of data integrations, product support, and workflow maintenance. This role is customer facing and will involve some travel (<10% of time).
Key Responsibilities:- Partner directly with technical stakeholders at the Customer to understand their data and business logic
- Define data required to support business use cases in Courier Health platform
- Define business logic necessary to apply to data to correctly load into Courier Health platform
- Validate that data in Courier Health matches expectations based on Customer systems
- Work with Client Solutions team to build out Customer Standard Operating Procedures in Courier Health Platform as Workflows
- Support technical conversations with Customers around things like enabling SSO, setting up API integrations, etc.
- Contribute to product support and enhance existing support processes, including through troubleshooting and analysis of customer feedback
- Ad hoc customer data analysis
- Propose product improvements and actively support the product development pipeline through collaboration with the Product Management and Engineering teams, and assist with functional acceptance testing.
- Experience with relational databases and data-driven systems
- High proficiency in SQL (2+ years)
- Strong analytical and problem-solving skills, including root cause analysis and devising solutions for customer workflows
- Rigorous attention to detail and commitment to quality
- Excellent written and verbal communication skills
- Experience working in a Customer-facing role
- Strong ability to translate end-user functional issues into potential product enhancements
- Natural drive to take on challenges independently and to propose and lead improvements
- Bachelor's degree in Computer Science, Information Technology, or any general Engineering field (e.g. Industrial Engineering) or equivalent work experience
- At least 4 years experience working as a data analyst, customer engineer or other similar role
- Experience with Javascript
- Experience in the healthcare field, specifically working with healthcare data
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Unlimited Vacation
- Commuter Benefits
- Paid parental leave
- Catered lunch on Fridays
- Wellness stipend
- Great Place to Work Certified
The annual salary range for the target level for this role is $100,000 - $130,000 + equity + benefits, including medical, dental, and vision.
Courier Health is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- Experience with relational databases and data-driven systems
- High proficiency in SQL (2+ years)
- Bachelor's degree in Computer Science, Information Technology, or any general Engineering field
- At least 4 years experience working as a data analyst, customer engineer or other similar role
Courier Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Courier Health and has not been reviewed or approved by Courier Health.
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Healthcare Strength — Pay and total rewards are framed as strong through medical, dental, and vision coverage that is described as fully employer-paid for employees on baseline plans. Multiple plan options, along with mentions of FSA/HSA availability, reinforce breadth in healthcare design.
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Retirement Support — Retirement benefits are positioned as supportive via a 401(k) program with an employer match that is specified in some places as up to a particular percentage. Equity is repeatedly included alongside retirement as part of the overall financial package.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through a healthy living or wellness/fitness stipend and everyday office perks such as meals and snacks. Additional lifestyle supports like commuter benefits and company offsites are presented as part of the broader rewards offering.
Courier Health Insights
What We Do
Courier Health is on a mission to redefine how life sciences companies engage & support patients. We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes. We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on our company, and the healthcare industry at large.
Why Work With Us
We're on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with rare and chronic diseases are supported. We're a growing team that works hard but emphasizes the celebration of milestones. We believe in hiring kind, talented individuals and giving them room to grow.
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