The Role
The Customer Engineer will build and optimize AI solutions for customer workflows, work with enterprise systems, and drive AI adoption.
Summary Generated by Built In
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
About the Role
Join our Customer Engineering team building AI for the world's biggest brands. As an L1/L2 Customer Engineer, you'll be hands-on building, crafting, and optimizing GenerativeAgent implementations. Our best Customer Engineers are relentless problem-solvers who know how to navigate the power of GenerativeAI to deliver real outcomes.
You'll take an entrepreneurial approach to customer outcomes—doing whatever it takes to help customers get massive value from our GenerativeAgent. Working with senior Customer Engineers, you'll dig into customer workflows and business problems, crafting AI solutions that scale to millions of users. You'll shape solutions as much as build them.
In This Role, You Will
- Craft AI agent tasks focused on customer workflows, pain points, and business goals
- Wire up enterprise systems through APIs and knowledge bases to unlock business value
- Run tight feedback loops with customers through testing and optimization
- Write and refine prompts with an experimental, goal-oriented mindset for accuracy and impact
- Work with Engineering and Product teams to influence features based on customer needs
- Drive adoption of new AI capabilities through beta testing and implementation
- Get creative to make customers successful with GenerativeAgent
Your Background Looks Something Like This
- Bachelor's degree (Computer Science, Engineering, Math preferred) or equivalent experience
- Strong technical skills with ability to quickly learn complex AI/ML systems
- Entrepreneurial mindset with bias toward action and customer success
- Good communication skills for customer-facing technical discussions
- Comfortable working in fast-moving environments where you help shape solutions
Even Better
- Experience with Generative AI, Agentic AI, or conversational AI technologies
- Background in APIs, system integrations, or enterprise software configuration
- Interest in product management or engineering career paths
Benefits
- Competitive compensation
- Stock options
- ICICI Lombard General Insurance LTD
- Onsite lunch & dinner stipend
- Connectivity (mobile phone & internet) stipend
- Wellness perks
- Mac equipment
- Learning & development stipend
- Parental leave, including 6 weeks paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-SL1 #LI-Remote
Top Skills
Agentic Ai
APIs
Complex Ai/Ml Systems
Conversational Ai
Generative Ai
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The Company
What We Do
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more.
