Customer Security Assurance Manager

Dovetail is the world’s leading customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail helps you uncover insights fast—no matter the method. Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Join the ranks of Atlassian, The New York Times, Spotify, Universal, Porsche, Starbucks, and thousands more as they put their customer first with Dovetail and improve the quality of their thing.

Founded in 2017, Dovetail has 100+ employees across offices in Sydney and San Francisco.

We are now seeking for our first dedicated Customer Security Engineer. In this role you will partner closely with our Sales and Customer Success teams, as well as working directly with our customers as a trusted advisor and advocate for our security solutions.

What you'll do

• You’ll be a trusted advisor to customers and an advocate for our security solutions. You’ll work with prospective and existing customers to promote Dovetail's security posture and security features through security questionnaires and presentations. You’ll also work with our larger customers in setting up the security settings in Dovetail.
• You will be the go-to person for all things security working closely with the Sales and Customer Success team to support our customers. You’ll take ownership of any security reviews requested by our high-touch customers as part of their procurement processes. You will also work closely with our Legal Counsel, Head of Security, and Head of Operations on risk management and contract negotiation with our enterprise customers.
• You’ll work closely with our product teams to provide feedback and guidance on Dovetail security and enterprise features.
• You’ll be the first member of the security & IT team in our SF office to own elements of our security practice, such as physical security, security training, IT management, data privacy compliance, maintaining our public-facing trust center and security documentation. As part of an early team no job is too big or too small for you to roll up your sleeves.

Your background

• You’ll be a great communicator who has experience speaking with customers to understand their needs and be able to present security solutions that suit their requirements.
• Ideally, you have been involved in the procurement of enterprise software and have strong understanding of the security procurement process.
• You know that privacy, data and security practices are constantly evolving and you are eager to keep up with any developments and subsequently implement organizational change. You’ll provide guidance to our product and engineering teams on enterprise security features that align with current trends and customer requirements.
• You’ll have knowledge of cloud security controls, security tools and concepts, information security standards/regulations and SSO concepts.
• You are extremely detail-oriented, and understand the importance of technical accuracy when it comes to protecting the information assets of Dovetail and our customers.

At Dovetail, we’re passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group. Please take a peek at Dovetail’s commitment to Program 50/50 and hear why we’re officially a Great Place to Work on our careers page for more info!

Benefits

• We put our money where our mouth is. No matter your role, we provide equity for all along with competitive salaries. See your investment grow as Dovetail grows.
• We offer an inclusive framework of 20 weeks equal paid leave to support new parents. Every family is unique, so you make the call how you’d like to take care of what matters most.
• Enjoy ad-hoc KitKat days to take a step back and spend it however you like. Hit the beach, spend time with your family, pick up that hobby you’ve been meaning to try, or anything in between!
• Take a course, attend a lunch and learn, or head to a conference. We love to support you any way we can, so expect Dovetail to be your #1 fan when it comes to achieving your career goals.
• We’ve got you covered for 100% of the premium plans across medical, dental and vision. We also believe that everyone has the right to mental wellness and support. So every Dovetailer has access to Uprise (Employee Assistance Program) for themselves as well as their families.