We are looking for a highly technical, customer-focused Customer Engineer, AI Solutions to help scale one of Nitra's fastest-growing businesses. This role sits at the intersection of Sales, Customer Success, Product, and Engineering and will be responsible for helping healthcare practices successfully evaluate, implement, adopt, and expand Nitra's AI software platform.
This is a highly cross-functional role with three core responsibilities. First, you'll partner with Sales and Customer Success to secure the technical win for both new customer acquisitions and cross-sell opportunities. Second, you'll own successful customer implementations, ensuring customers quickly realize value from our AI platform. Third, you'll serve as the voice of the customer by working closely with Product, Product Marketing, and Engineering to influence roadmap decisions and continuously improve the customer experience.
The ideal candidate combines strong technical aptitude with exceptional customer-facing skills. You enjoy solving complex customer problems, translating technical capabilities into business value, and building repeatable implementation processes that scale. If you're excited about AI, healthcare technology, and working in a fast-paced startup environment, we'd love to meet you.
Your responsibilities will include:
- Partner with Sales and Customer Success throughout the sales cycle by leading technical discovery, solution design, product demonstrations, proof-of-concepts, technical evaluations, and implementation planning.
- Serve as the technical expert during customer engagements, helping healthcare organizations understand how Nitra's AI platform can automate workflows and improve operational efficiency.
- Lead customer implementations from kickoff through production launch, including solution configuration, integrations, testing, training, validation, and go-live support.
- Drive customer adoption by helping practices implement best practices, optimize workflows, and maximize long-term value from Nitra's AI software.
- Partner closely with Product, Product Marketing, and Engineering to prioritize customer feedback, influence product roadmap decisions, and improve the customer experience.
- Build scalable implementation methodologies, technical documentation, playbooks, demo environments, onboarding guides, and best practices that improve deployment quality and reduce time-to-value.
- Troubleshoot technical issues and collaborate with Engineering to resolve complex customer challenges.
- Measure and optimize implementation performance, technical win rates, customer adoption, customer satisfaction, and implementation quality.
- Act as a trusted technical advisor throughout the customer lifecycle while identifying opportunities for expansion and additional product adoption.
You have:
- 5+ years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Professional Services, Implementation, or Customer Engineering within high-growth technology companies.
- Proven success partnering with Sales organizations to win new business and Customer Success teams to expand existing customer relationships.
- Experience leading SaaS or enterprise software implementations from technical discovery through production launch.
- Strong technical aptitude with the ability to simplify complex software concepts for physicians, practice administrators, and business stakeholders.
- Experience supporting high-velocity SMB and/or mid-market customer environments.
- Experience working cross-functionally with Product, Engineering, Product Marketing, Sales, and Customer Success.
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent technical experience.
- Excellent communication, presentation, and executive-facing consulting skills.
- High energy, strong executive presence, and the ability to influence without direct authority.
- Builder mindset with the ability to thrive in ambiguity and rapidly evolving startup environments.
- Experience with healthcare software, healthcare workflows, EMRs/EHRs, or healthcare integrations is strongly preferred.
- Experience working in VC-backed Series B-D technology companies is strongly preferred.
What we offer:
- Equity - Everyone at Nitra is an owner. When the company wins, you win.
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
Skills Required
- 5+ years in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Professional Services, Implementation, or Customer Engineering within high-growth technology companies.
- Proven success partnering with Sales to win new business and with Customer Success to expand existing relationships.
- Experience leading SaaS or enterprise software implementations from technical discovery through production launch.
- Strong technical aptitude and ability to simplify complex software concepts for physicians, practice administrators, and business stakeholders.
- Experience supporting high-velocity SMB and/or mid-market customer environments.
- Experience working cross-functionally with Product, Engineering, Product Marketing, Sales, and Customer Success.
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent technical experience.
- Excellent communication, presentation, and executive-facing consulting skills.
- High energy, strong executive presence, and the ability to influence without direct authority.
- Builder mindset with ability to thrive in ambiguity and rapidly evolving startup environments.
- Experience with healthcare software, healthcare workflows, EMRs/EHRs, or healthcare integrations.
- Experience working in VC-backed Series B-D technology companies.
What We Do
Nitra’s mission is to overhaul the healthcare industry with radically efficient and transparent solutions. Nitra empowers providers to find the right balance between supporting their patients and running their practice – starting with tools that deliver a simpler, smarter way to manage their spending. Nitra solutions integrate seamlessly with the complex business processes of the industry. Our goal is to provide an ecosystem that helps doctors better manage their practices, so they can focus on their patients. Starting with the first business card built specifically for doctors, Nitra will expand to bring physicians and medical clinics around the country the loans, accounts, payments, and expense management products they expect, in an all-in-one platform powered by machine learning and blockchain technologies. The company was created by unicorn founders who have successfully scaled to thousands of customers. They are joined by an ambitious and experienced team from Amazon, American Express, Citi, Dropbox, Facebook, Mastercard and PayPal. The team is supported by an expert group of Advisors such as the cofounders of Square and Xendit, executives from Intuit, Governors and White House senior staffers, and is backed by some of the world’s leading VCs such as Andreessen Horowitz and NEA. Interested? We are growing fast and actively building our team. Look at our job postings and let us know where you fit!
