Customer Engagement Specialist

Posted 2 Days Ago
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Charlotte, NC, USA
In-Office
18-30 Hourly
Entry level
Professional Services
The Role
Engage shoppers in major home improvement stores, educate them about HVAC, plumbing, electrical, energy-efficiency, and indoor air quality services, generate leads, and schedule free in-home consultations. Maintain a professional brand presence, support promotions, enter customer information, and attend weekly meetings. The role offers hourly pay plus uncapped commission, with part-time and full-time schedules.
Summary Generated by Built In
Company NameBrothers Heating, Cooling, Plumbing Overview

Pay: $18 - $20 per hour + commission

Earning potential: $20 – $30/hour on average with commissionSchedule: Monday through SundayLocation: North Lake, NCPart-time and full-time opportunities available


Brother's Heating, Cooling, and Plumbing is the nation’s largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 professionals and over 45 years of experience helping homeowners improve comfort, efficiency, and reliability in their homes.


 We’re hiring In-Store Product Ambassadors to work inside major home improvement retail locations. This is a sales role focused on customer engagement, lead generation, and appointment setting by introducing customers to our home comfort solutions, energy-saving upgrades, and indoor air quality services.


What We Offer:

  • Weekly pay via direct deposit
  • Uncapped Commission paid on top of hourly rate
  • Paid training
  • Career path into HVAC Sales Advisor roles
  • Flexible part-time and full-time schedules

Full-time employees also receive:

  • Insurance available after 31 days
  • Low-cost medical (as low as $5/week)
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • Paid time off + holiday pay
  • Company-paid life insurance
Responsibilities

As a Retail Sales Associate, you will engage with homeowners while they shop and introduce them to Brother's heating, cooling, and home comfort solutions. This is a high-energy sales role focused on customer engagement, lead generation, and appointment setting.

  • Start friendly, face-to-face conversations with shoppers about home comfort, energy efficiency, and indoor air quality
  • Act as a Brand Ambassador by educating customers on ARS heating and cooling services and home improvement solutions
  • Generate leads and schedule free in-home consultations
  • Enter customer information and book appointments for ARS specialists
  • Represent ARS with a professional and positive in-store presence
  • Support in-store promotions alongside retail management and ARS team members
Qualifications

What You Need:

  • Outgoing personality and willingness to speak with shoppers
  • Retail, kiosk, Door-to-Door, or sales experience preferred (not required)
  • Ability to stand and walk during shifts
  • Weekend and some holiday availability
  • Reliable transportation
  • Clean, professional appearance representing the ARS brand
  • Ability to attend weekly in-office meetings
  • Employment is contingent on a background check in accordance with applicable law

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

Skills Required

  • Outgoing personality and willingness to speak with shoppers
  • Retail, kiosk, door-to-door, or sales experience
  • Ability to stand and walk during shifts
  • Weekend and some holiday availability
  • Reliable transportation
  • Clean, professional appearance representing the brand
  • Ability to attend weekly in-office meetings
  • Successful completion of a background check
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The Company
7,000 Employees
Year Founded: 1975

What We Do

ARS/Rescue Rooter, a leading brand of American Residential Services, provides heating, air conditioning, indoor air quality, plumbing, drain cleaning, and sewer-line services to residential and light-commercial customers through company-owned locations across the United States. Its careers operation describes a nationwide provider with more than 7,000 team members and over 80 locations in 23 states, supporting field trades, branch offices, call centers, and corporate operations.

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