About The Role
The Customer Engagement Specialist plays a key role in managing digital leads, MLS listings, and customer engagement touchpoints to enhance Perry Homes’ customer journey and brand reputation. This position combines digital responsiveness, data accuracy, and customer service excellence to ensure that prospective buyers and agents receive timely, high-quality experiences.
What You’ll Do
- Serve as the first point of contact for all online and phone inquiries, including website chats, social media, and third-party lead sources.
- Qualify, re-assign, and distribute digital marketing leads from the NHC Queue to the to appropriate Sales Queues.
- Provide prompt, friendly, and professional responses to customer and agent inquiries via phone, chat, email, and messenger platforms.
- Enter, update, and maintain MLS listings across multiple regions and systems with a high level of accuracy.
- Coordinate listing details (pricing, photos, descriptions, promotions) with Sales Professionals, Divisional Marketing Managers, and Division Presidents.
- Respond to customer inquiries with professionalism, empathy, and efficiency.
- Support customer satisfaction and brand reputation through active follow-up, problem-solving, and documentation.
Requirements
What We’re Looking For
- High School Diploma or equivalent required; Bachelor’s degree in Business, Communications, Marketing, or related field preferred.
- Minimum 1–2 years of experience in MLS coordination, customer service, or digital lead management.
- Experience with CRM systems and MLS platforms required; Salesforce experience preferred.
- Strong written and verbal communication skills.
- Ability to handle confidential information and represent the company professionally.
Benefits
Why You Will Love Working Here
- Competitive compensation and benefits package:
- Medical, dental, vision coverage
- Financial Planning
- Time Off & Life Balance
- Family & Lifestyle
- Opportunities for growth and development
- Culture that is collaborative, inclusive, fast-paced, people-first
- Stable company with strong reputation in the market
Why Join Perry Homes?
At Perry Homes, we’re committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We’re committed to creating an inclusive workplace where people can do their best work.
***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***
Perry Homes is an Equal Opportunity Employer
Disclaimer: Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact [email protected].
Skills Required
- High School Diploma or equivalent
- Bachelor's degree in Business, Communications, Marketing, or related field
- 1-2 years of experience in MLS coordination, customer service, or digital lead management
- Experience with CRM systems and MLS platforms
- Salesforce experience
- Strong written and verbal communication skills
- Ability to handle confidential information and represent the company professionally
Perry Homes Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Perry Homes and has not been reviewed or approved by Perry Homes.
-
Fair & Transparent Compensation — Pay is considered strong in revenue‑generating roles, with high earning potential in sales and solid base or guaranteed pay in some cases. Overall, pay is often characterized as fair.
-
Healthcare Strength — Medical, dental, and vision coverage are provided alongside an Employee Assistance Program. Optional critical illness and accident plans add breadth to the core health offering.
-
Retirement Support — A 401(k) with company match is offered. Company‑paid life, short‑term disability, and long‑term disability reinforce financial security alongside retirement savings.
Perry Homes Insights
What We Do
Perry Homes, for over 50 years, has built quality homes in desirable communities across Texas in ideal locations around Austin, Dallas, Houston and San Antonio. We offer a variety of designs for every lifestyle at unmistakable values and quality in the most desirable Texas communities. Perry Homes is dedicated to providing first-class customer service before, during and after the sale. Our continuing loyalty to our customers, combined with our distinguished reputation, creates an unrivaled demand for Perry Homes.
