Customer Engagement Sales Manager

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Job Description:

• Own your success. Clear sales quotas and profit targets mean your wins are visible, recognized, and rewarded.

• Sell solutions that matter. Introduce customers to Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services, tools that genuinely improve how they run their business.

• Build real relationships. Regular in-person and virtual contact means you become a trusted partner, not just a vendor.

• Grow with a team. Work alongside DTS/SCS specialists and Ryder departments to deliver on customer needs, and sharpen your sales craft through ongoing training and development.

Drive Growth & Retention

• Attain or exceed assigned sales quotas and profit targets.

• Develop a sales penetration plan to expand Ryder's wallet share across your accounts.

• Segment your book by growth potential, renewal opportunity, and retention risk.

• Present Ryder's full suite of services and capabilities to customer decision-makers.

• Build relationships with every buying influencer in the account.

• Partner with DTS/SCS teams to uncover and develop upsell opportunities.

• Serve as the go-to connector between customers and Ryder's internal teams and vendors.

Deliver an Outstanding Customer Experience

• Ensure contracted services are delivered on time and as promised.

• Lead regularly scheduled business reviews and monitor Voice of Customer (VOC) results.

• Track the competitive landscape and identify new share-of-wallet opportunities.

• Support smooth account transitions as customers move up Ryder's service portfolio.

• Keep CRM records current with account details and customer interactions.

Anticipate & Educate

• Stay ahead of issues through continuous dialogue with customers and Ryder staff.

• Share operational performance insights that help customers run more efficiently.

• Educate customers on new services, policy updates, and best practices for getting the most out of their leased trucks.

• Invest in your own growth through ongoing sales training and industry knowledge development.

• A natural talent for sales, account management, and negotiation.

• Comfort with contractual leasing concepts and pricing strategy.

• A bachelor's degree in business, marketing, or transportation, or equivalent hands-on experience.

• 2+ years of experience in customer service.

• 2+ years of experience in a sales role.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Sales skills, Required

• Account Management skills, Required

• Negotiation skills, Required

• Contractual leasing, Required

• Pricing, Required

Qualifications

• Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required

• 2 years or more experience providing service to customers., Required

• 2 years or more experience selling to customers., Required

Travel

Yes, Greater than 60%

Job Category

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.