Job Description Summary
This role is based in Kao Hsiung, Taiwan. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.The Customer Engagement Partner (CEP) is a field-based role reporting directly to the Business Manager (Lead). The CEP is responsible for reinforcing in-depth understanding of the renal product by facilitating introductions to Medical Scientific Liaisons. The role involves identifying and engaging the ideal physicians to nominate the renal product for hospital listing, as well as mapping and maintaining relationships with key stakeholders involved in the process. In addition, the CEP collaborates closely with the Key Account Manager team to clarify hospital listing procedures and supports the Marketing team in preparing and submitting the required documentation.
Job Description
Key Responsibilities:
Maintain outstanding knowledge of IgAN disease and its complication management using Novartis learning tools.
Achieve agreed customer engagement targets through face-to-face meetings based on the approved customer list.
Raise awareness of the health economic benefits of IgAN treatment, including reduction in complications and improved patient outcomes.
Collaborate with relevant healthcare professionals (e.g., nephrologists, emergency response teams, nurses, clinical pharmacists) to support training and optimize treatment outcomes.
Partner with medical personnel to deliver a coordinated approach that helps hospitals identify and implement improvements in patient care pathways.
Work Requirements:
2–4 years of pharmaceutical sales experience, preferably in Medical Center (MC) and/or Regional Hospital (RH) accounts.
Strong knowledge of the pharmaceutical industry and its evolving environment, with a proven track record of high achievement.
Experience with hospital listing processes in Medical Center and Regional Hospital; self-pay experience is a plus.
Excellent interpersonal communication and collaboration skills, both internally and externally.
Ability to organize, prioritize, and work effectively, with a solid understanding of internal and external ethical guidelines.
Skills Desired
Accountability, Account Management, Commercial Excellence, Competitive Intelligence, Compliance, Crm (Customer Relationship Management), Customer Engagement, Ethics, Healthcare Sector, Market Development, Problem Solving Skills, Process Knowledge, Revenue Growth, Selling Skills, Team Collaboration, Value PropositionsNovartis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novartis and has not been reviewed or approved by Novartis.
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Healthcare Strength — Pay and benefits are described as a strong overall package, supported by medical, dental, and vision insurance alongside FSAs/HSAs and disability and life coverage. Mental-health support is reinforced through an employee assistance program with psychological support and a network of mental health first aiders.
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Retirement Support — Retirement support is positioned as a standout element, with an automatic company contribution plus dollar-for-dollar matching in the 401(k). Additional retirement funding is described through an age-based defined contribution program and access to an employee share purchase plan discount.
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Parental & Family Support — Family-related benefits are framed as robust, including a global minimum of paid parental leave for new parents following birth or adoption. Added supports include domestic partner coverage, dependent-care resources, and benefits such as adoption assistance and child/elder care options.
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Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
