Customer Engagement Manager

| Preston, Lancashire, England, GBR
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Company Description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and automotive industry. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and vehicle industries toward greater environmental compatibility. With more than 33,000 employees, the company generated sales of CHF 11.2 billion in 2023.

Job Description

We’re looking for a Customer Engagement Manager to join our Roofing Team!

Location will be Field-Based

About Roofing

Combining performance with minimised environmental impact, our flat roofing systems and products protect buildings from all types of climate and weather conditions. Roofs are exposed every day to hazardous conditions and can be damaged and deteriorated over time. It is the most critical area of a building or structure which protects the users and interior from these hazards, and must be well-selected, well-designed and well-installed to be long-lasting without fail. Sika’s roofing systems are not only durable to wind, rain, snow, hail and other environmental conditions, but they also come with decades of Sika expertise and support.

Born over 60 years ago, Sika's roof systems such as Sarnafil®, Sikaplan®, Sikalastic® and SikaShield® are the most reliable and sustainable solutions of choice today.

We design. We manufacture. We innovate. We guarantee.

www.sika.co.uk/roofing

Purpose of the Role

TM roofing is on a journey of growth, with an ambitious 5-year plan. This role is pivotal in shaping the customer’s experience to facilitate that growth ambition. The role will drive the increasing use of digital platforms and processes for both internal and external stakeholders. Striving for continuous improvement throughout all touch points with the customer, TM roofing and the wider Sika business.

What’s In it for You?

The Opportunity: 

  • Drive successful use of SFDC within TM Roofing – Be responsible for onboarding members of the sales team, monitoring performance and improving processes.
  • Drive successful use of customer facing platforms including onboarding and increasing sales utilising E-Shop and Sika Knowledge Centre.
  • Drive successful use of specification selling tools/platforms within TM Roofing – Including onboarding, monitoring, and reporting on several platforms used such as NBS Source/Chorus and Glenigan.
  • Utilise your skills and experience to drive positive customer experience by developing a strategic vision and action, driving customer feedback mechanisms, and improving the overall customer experience.
  • Vertical Market integration - take the lead on monitoring performance on various sectors that we operate in (such as supermarkets) utilising your skills with salesforce.com.

The Rewards:

You will be rewarded with a competitive salary, and a sweep of great benefits. We pride ourselves on our total reward package:

  • EV/PHEV Company Car Fleet or Car Cash Allowance
  • Holiday 25 days rising to 28 days with service, plus bank holidays
  • Core Hours Working
  • A company pension contribution of up to 10%
  • Private healthcare for you, with option to add family
  • Group life cover at 6x your annual salary
  • Global Income Protection (PHI)
  • Enhanced maternity and paternity pay
  • Staff discount platform & Cycle to Work scheme
  • Dedicated Service Awards for reaching key milestones
  • Selected discounted Sika products

The Support:

Sika fosters trustful and respectful working relationships - welcoming ideas, contribution and encouraging ongoing development. Within this role you can look forward to working directly within a small team, as well as a wider Roofing team across the UK. This is a diverse role with the opportunity to work and learn alongside a local and global team of experts within a variety of functions where knowledge transfer is part of our everyday culture.

The Skills:

A significant commitment to professional and personal development from day one, including a comprehensive local, product knowledge and leadership development initiatives complimented by a global Sika Business School offering.

A suitable candidate for this role will have a strong skill set towards Customer Experience driven initiatives, driven by customer feedback mechanisms, and providing clear way forward enhancing the customer experience at all levels.

Speak to us if you have a passion for being the voice of the customer, strong analytical skills, data driven, and are structured with strong project management skills.

The Future: 

The opportunity to progress within a global company across a variety of business areas.

Qualifications

  • Minimum 2-3 years’ experience in a similar role with a business / marketing degree. CX qualification beneficial but not essential.
  • Experienced in using sales/marketing platforms and tracking performance KPI’s.
  • Experience in Salesforce.com or similar platform essential.
  • IT Literate (Microsoft tools).
  • Sound market and industry knowledge in roofing/construction would be beneficial but not essential.
  • Good prioritisation and time management skills.
  • Good Communication skills – both verbal and written.
  • Good presentation skills.
  • Good analytic / data mining skills.
  • Good reporting skills.
  • Ability to work with all levels of personnel in the UK, Europe and Rest of World, good interpersonal skills.

Additional Information

Commitment towards Diversity

We welcome expressions of interest from all eligible applicants. The Construction Industry and the Sika salesforce remain disproportionately under-represented by women and we therefore particularly welcome applications from women interested in a sales career in the building supplies and materials industry. Accordingly, we aim to provide an enabling and inclusive working environment for all.

More Information on Sika
Sika operates in the Chemical industry. The company is located in Seattle, Washington . It has 15576 total employees. To see all 124 open jobs at Sika, click here.
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