This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.
What will you do
We are looking for an energetic and customer-focused Customer Engagement Specialist to support our sales activities while building strong, lasting relationships with customers. This hybrid role combines customer engagement and account management responsibilities to ensure an exceptional customer experience and drive business growth.
The ideal candidate is highly organized, proactive, and passionate about delivering value to customers at every stage of their journey.
How will you do it
- Collaborate with internal departments to ensure timely delivery and customer satisfaction
- Build and maintain strong relationships with customer executives, business leaders, and technical stakeholders.
- Serve as the primary point of contact for Key customer questions, requests, and issue resolution
- Lead customer engagements and oversee the successful delivery of strategic initiatives for reduce shrinkage.
- Drive customer adoption, business value realization, and overall satisfaction.
- Facilitate governance meetings, executive business reviews, and strategic planning sessions.
- Identify and mitigate risks, manage escalations, and ensure successful resolution of customer challenges.
- Monitor project health, milestones, deliverables, and customer success metrics.
- Develop and execute customer success plans aligned with business objectives.
- Champion the voice of the customer across the organization.
What we look for
Required:
- 2+ years of experience in customer success, customer engagement, account management, or a related role.
- Strong communication and interpersonal skills.
- Ability to build trust and manage customer relationships effectively.
- Excellent organizational and multitasking abilities.
- Proficiency in Microsoft Office and CRM platforms (Salesforce)
- Strong problem-solving skills and customer-centric mindset.
Preferred Skills
- Experience with customer engagement or customer success programs.
- Knowledge of sales processes and pipeline management.
- Analytical skills with the ability to interpret customer feedback and engagement metrics.
- Experience working in a fast-paced, customer-focused environment.
Our benefits
We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us, you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities, which will stretch your abilities and channel your talents.
If you are interested to learn more about this exciting opportunity then please apply directly to the role through the web page.
We offer:
- The initial basic salary for this position is in the range of €29.800 – €41.100 per year. In addition to base pay, this role participates in a sales incentive plan which can significantly increase your overall earnings. The final package will reflect your experience, skills, and qualifications relevant to the role. The overall compensation package may include additional company benefits, which will be discussed during the selection process. We are committed to fair, equitable, and gender-neutral pay practices. The applicable collective agreement: Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti.
- Flexible working hours
- Agile working
- Meal vouchers of €8
- Company welfare package
- Career growth and professional development opportunities.
- Collaborative and supportive work environment.
- Opportunity to make a direct impact on customer satisfaction and business success.
Who we are:
Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls, providing unmatched insights into retail inventory, shopper behavior, loss prevention, and liability. Its intelligent digital platform, Sensormatic IQ, integrates advanced technologies such as AI, machine learning, RFID, and EAS to deliver data‑driven, prescriptive outcomes that help retailers improve operations, enhance shopper engagement, and reduce shrink.
Skills Required
- 2+ years of experience in customer success, customer engagement, account management, or a related role
- Strong communication and interpersonal skills
- Ability to build trust and manage customer relationships effectively
- Excellent organizational and multitasking abilities
- Proficiency in Microsoft Office and Salesforce CRM
- Strong problem-solving skills and a customer-centric mindset
- Experience with customer engagement or customer success programs
- Knowledge of sales processes and pipeline management
- Analytical skills and ability to interpret customer feedback and engagement metrics
- Experience working in a fast-paced, customer-focused environment
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
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