aytm “ask your target market” is looking to hire a Customer Engagement Manager, to join our growing Customer Engagement team. This position will be responsible for project related bids and non project related tactical work. They will engage with clients to scope, and facilitate the execution of survey research.
The Customer Engagement Manager has a dedicated set of accounts assigned to them to understand customer needs better and keep track of project and user related knowledge and nuances. They will participate in project scoping discussions, and then lead proposal development and post-sale project oversight.
This position requires someone with deep client orientation, excellent critical thinking skills, ability, and resilience to solve complex challenges with a strong technical focus.
About Us
aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the customers of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team.
Responsibilities:
- Gather relevant intake information and develop project proposals, in collaboration with Solution Strategy and Customer Success.
- Provide consultative account expertise on project bids by leveraging an in-depth understanding of previous customer work.
- Capture, input, and update project and pipeline related records in Salesforce and ensure accuracy, completeness, and consistency of all information prior to internal submission and generation of proposals.
- Oversee the kick-off and eventual handoff of projects to Research Services and Customer Engagement teams.
- Facilitate scope changes, escalations and executional bottlenecks for active projects by partnering seamlessly with Customer Engagement and Research Services.
- Provide front of the line support to fielding requests and questions on active projects.
- Monitor subscriptions and prefund balances for assigned accounts.
- Support the New Business Sales team on Pilots and Account setup.
- Seamlessly manage any assigned implementation (SSO, Dashboards) for new accounts.
- Perform platform related administrative tasks, organize materials, and navigate client-related filing systems.
- Assist Customer Success in managing usage/consumption and usage velocity metrics.
- Thrive in a remote, entrepreneurial environment — demonstrating initiative, adaptability, and clear communication across distributed teams.
Qualifications:
- Minimum of 1-3 years of experience working in account management or customer delivery teams, interacting with large Fortune 500 clients.
- Market Research background is required to be successful in this position.
- Bachelor's degree in Business, Communications or similar or comparable education/experience.
- Experience supporting large, complex organizations that require smart account coordination & organization.
- Advanced technical skills with prior experience working with a technology product and the ability to become an expert in the aytm platform quickly.
- Significant experience with Word, Excel, PowerPoint, Outlook, and other reporting software.
- Excellent analytical skills to not only crunch the numbers but understand how to make decisions with the analysis.
- Excellent time management skills and ability to handle stressful and high demanding environments.
- Exceptional project management skills to implement tactics agreed upon with client and manage the long list of day-to-day issues. Able to prioritize and meet deadlines while collaborating across teams and functions.
- Energetic, self-starter is comfortable engaging with new people and learning new things.
- Excellent verbal and written communication skills to influence, inspire and motivate others.
- Demonstrated track record of assessing situations, developing relationships and account plans.
- High attention to detail and organizational skills.
What we offer:
A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were recently awarded 2024 Inc 5000 Fastest-Growing Private Company and 2024 Inc Best Places to Work. We’re also fully virtually, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required..
Benefits would include:
- Unlimited, responsible PTO - With a recommended minimum number of days taken each year
- Affordable Insurance -$0 deductible Health plans plus dental, vision, and more!
- 401k retirement - Account with automatic company contributions
- Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services
- Professional Development - Bring your professional Development needs to the table and get your career nourished
- In-Home Snack allowance - Who doesn’t love some yummies to get you through the day?
- Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities.
- Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success.
- Paid Volunteer Time - We support you helping others
- Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry!
**aytm is an Equal Opportunity Employer and committed to a diverse, equitable and inclusive culture and workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military
status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
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What We Do
Some see us as their go-to research connoisseur. Others see us as a self-serve insights buffet. But we like to think of ourselves as a complex, multifaceted organism that thrives on curiosity and spits out understanding. Our agile consumer insights platform drives agile innovation for some of the largest consumer brands and agencies in the world. Researchers are empowered to conduct sophisticated research with a click of a button from an intuitive yet powerful user interface - cutting down the time to insights from days or weeks to hours. This researcher powered, iterative approach to actionable insights collection improves competitiveness, speed to market and revenue. Run a full range of quantitative research, collaborate on survey design in real-time and launch complex sophisticated research tests including MaxDiff, choice-based conjoint, automated TURF, pricing optimization and more in minutes. Gain access to over 100 million consumers via our integrated panel, which provides best-in-class levels of trust and quality, and real-time pricing with guaranteed delivery times. Tap into our flexible service options that unlock access to our team of research automation experts, when you need them (and not when you don’t).
