Customer Engagement Manager - Guadalajara, MX

CloudMoyo is an award-winning and data-driven engineering firm with deep expertise in analytics, application development, digital strategies and generative AI solutions. Our goal is to envision and develop solutions that reinvigorate businesses and build their best futures by propelling digital transformation with resilience. We work alongside various partners, like Microsoft and Icertis, to bring forward robust, inventive, and scalable solutions tailored to your business needs. Our expertise is founded on the efforts of our talented employees, as well as our FIRST with FORTE values we champion.

FORTE means Fairness, Openness, Respect, Teamwork, and Execution. Our values here lead to open and honest conversations that allow for greater collaboration, leading to best-in-class execution that delights our customers. In 2025, we introduced FIRST with FORTE, with the goal to be a Fearless, Innovative, and Resilient organization with Substantial impacts while being a Trustworthy partner.

We pride ourselves on being one of Seattle’s Best Places to Work for the past 6 years, earning the #1 rank in both 2021 and 2024! In 2021, we earned the Icertis Partner of the Year Award – FORTE Values, and in 2024 earned the Icertis Highest Delivery NPS Award.

Interested in joining our team? Keep reading!

Life at CloudMoyo

Here at CloudMoyo, we are driven by our values of FORTE, which stands for Fairness, Openness, Respect, Teamwork, and Execution. We strongly believe that our expertise is founded on the efforts of our employees, who reflect our FORTE values in their work.

In 2025, we introduced FIRST with FORTE. This addition to our values aligns with our goal to be a Fearless, Innovative, and Resilient organization with Substantial impacts while being a Trustworthy partner. It’s an extension of FORTE that focuses on our values as a larger organization, built on great employees.

Our workplace culture is driven by unshakable commitment to building a world-class workplace for all employees, one characterized by meaningful interactions, flat hierarchy, challenging assignments, opportunities to grow with the best in the field, and exciting rewards and benefits.

If you’re a talented, hard-working, and fun-loving person looking to grow, then CloudMoyo may be a great fit for your next professional adventure.

Curious about what it’s like working at CloudMoyo? Hear from CloudMoyo employees on Glassdoor.

Four Rings of Responsibility:

The company operates according to the Four Rings of Responsibility, which emphasizes maintaining the health and wellbeing of its employees.   Our Four Rings of Responsibility include:

• Take Care of Self
• Take Care of Family
• Take Care of Community
• Take Care of Business

 The Covid-19 pandemic has changed the way we view health and wellness, and from our Four Rings of Responsibility came our WellNest initiative. WellNest emphasizes employees to #TakeCareofSelf, ensuring wellbeing at a physical, emotional, and psychological level. WellNest offers opportunities for engagement, team collaboration, and supporting others in maintaining their wellbeing. This can involve pursuing a new hobby, attending individual experiences, or engaging in meaningful conversations with colleagues to learn from their experiences.

Job Title: Customer Engagement Manager (CEM)

• Location: Guadalajara, Mexico
• Experience: 4–8 Years

Role Summary

We are seeking a Customer Engagement Manager (CEM) to manage and grow strategic client relationships across railroad, transportation, logistics, and supply chain customers. This role focuses on strengthening existing partnerships, ensuring successful delivery of Microsoft-based solutions, and identifying opportunities to expand services. The CEM will work closely with delivery, sales, and customer stakeholders to drive long-term value and customer success.

Key Responsibilities

• Build and manage strong relationships with enterprise clients, acting as a trusted advisor.
• Drive account growth by identifying expansion opportunities within existing engagements.
• Collaborate with delivery teams to ensure successful implementation and customer outcomes.
• Support cross-selling and upselling initiatives in partnership with sales teams.
• Monitor account health, manage risks, and proactively resolve escalations.
• Conduct regular business reviews and align solutions with customer objectives.

Required Skills & Experience

• 3–6 years of experience in customer engagement, account management, consulting, or client success roles.
• Prior experience working in a client-facing role within a consulting or technology services environment.
• Strong expertise in stakeholder management, account growth, and customer relationship management.
• Hands-on experience with Microsoft technologies such as Azure, Microsoft Cloud, or enterprise solutions.
• Advanced communication and presentation skills with the ability to influence stakeholders.
• Proven ability to manage multiple stakeholders and drive customer satisfaction and retention.

Preferred Qualifications

• Experience with transportation, logistics, or supply chain management domains.
• Exposure to Microsoft cloud platforms, enterprise applications, or digital transformation initiatives.
• Familiarity with consulting delivery models and account expansion strategies.
• Experience in a fast-paced, client-facing consulting or technology services environment.