Customer Engagement Manager/Brand Manager (Nasal Polyposis/ENT)

Job title: Customer Engagement Manager/Brand Manager (Nasal Polyposis/ENT)
Location: Romania

As Customer Engagement Manager/Brand Manager within our Immunology Sales & Customer Engagement team in Romania, you'll spearhead the transformation of our Go-To-Customer model, driving strategic multichannel engagement and leading breakthrough marketing initiatives across Nasal Polyposis (NP) and ENT (Ear, Nose, Throat) therapeutic areas within the CSE MCO (Central & South Europe) context. Ready to get started?

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. You'll be at the forefront of our Immunology focus, working with specialist healthcare professionals to drive meaningful patient outcomes in dermatology and ENT therapeutic areas.

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

• Develop and execute comprehensive brand plans for NP (Nasal Polyposis) and ENT (Nose, Ear, Throat) portfolios in collaboration with medical, customer experience, and key support functions to achieve multichannel engagement excellence and business goals
• Lead strategic market research initiatives to understand NP and ENT market dynamics, patient needs, and competitive landscape, translating insights into actionable marketing strategies
• Build and maintain relationships with NP, ENT specialists, key opinion leaders, and scientific societies to enhance brand credibility and market presence in these specialized therapeutic areas
• Plan and implement integrated marketing campaigns across digital, print, events, and healthcare professional engagement channels tailored to NP and ENT communities
• Drive data-driven decision making through monthly and quarterly analysis, monitoring KPIs and adjusting strategies to maximize return on investment for NP and ENT brands
• Manage annual brand marketing budgets effectively for NP and ENT portfolios, ensuring optimal resource allocation and tracking financial performance including sales and market share
• Train and equip field teams with necessary knowledge and tools for effective engagement with NP, ENT specialists, and related healthcare professionals

• Experience: Minimum 2 years in pharmaceutical field with strong background in commercial or tactical marketing; customer engagement specialist experience preferred; experience in NP and ENT would be an advantage
• Therapeutic area knowledge: Understanding of NP and ENT therapeutic areas, market dynamics, and patient populations highly valuable
• Strategic & analytical skills: Marketing strategy development, project management, data analytics, and cross-functional collaboration abilities
• Technical knowledge: Proficiency with digital tools, CRM systems (OneCRM, OneCI), analytical platforms, and multichannel engagement tools
• Education: University degree (medical field advantageous), preferably with additional business management or marketing education
• Personal qualities: Results-oriented, creative problem-solver with excellent communication, presentation, and relationship-building skills
• Languages: Fluent in Romanian and English required

• Work in specialized therapeutic areas with high unmet medical needs, making a real difference for patients with NP and ENT conditions
• Collaborate with specialist healthcare professionals including NP, ENT specialists, and related medical experts to drive breakthrough treatments
• Lead transformation of customer engagement in NP and ENT using cutting-edge multichannel and digital tools in a dynamic, evolving specialty care environment
• Be part of breakthrough treatments in specialized fields where innovation meets patient impact, helping expand access to life-changing therapies
• Stretch your career in a development playground, with opportunities across functions, regions, and the entire product lifecycle in specialty care
• Drive meaningful outcomes through strategic partnerships with key opinion leaders, medical societies, and healthcare decision-makers in NP and ENT communities

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

#LI-EUR

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.