Bring your energy to Aggreko as The Customer Engagement Lead in Edmonton, Vancouver, Brampton, other locations as required.
Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on.
From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.
What you’ll do as Service Team Leader
- responsible for strengthening customer relationships by improving the end-to-end customer experience through operational excellence, proactive engagement, and continuous improvement.
- Develop and maintain strong relationships with key customers, acting as a trusted advisor and primary escalation point for service-related opportunities.
- Proactively engage customers to understand business needs, measure satisfaction, gather feedback, and identify opportunities to improve value delivered.
- Lead customer reviews, feedback discussions, and action plans to strengthen partnerships and retention.
- Identify trends in customer concerns and translate insights into operational improvements.
- Partner with operations teams to improve processes, service consistency, responsiveness, and customer outcomes.
- Collaborate with leaders to resolve customer challenges and drive sustainable solutions.
- Support change initiatives that impact customer experience and operational performance.
You are:
- 5+ years of experience in customer success, operations, account management, service delivery, or a related field.
- Strong understanding of operational processes and how they impact customer outcomes.
- Proven ability to build relationships with customers and internal stakeholders at all levels.
- Experience using data and insights to identify opportunities and drive improvements.
- Strong problem-solving, communication, and influencing skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrated ability to lead initiatives without direct authority.
Here’s what you’ll get:
Competitive compensation package
Annual bonus program tied to company and individual performance
Salary Range CAD $90K - $108K
No cost medical plan option available
Paid training programs
Career growth opportunities and tuition reimbursement
Safety-focused culture
Our people are can-do, positive, resilient and persistent. If that feels like you, apply now and build your career with the people bringing energy to the world
#LI-NC1
Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Skills Required
- 5+ years of experience in customer success, operations, account management, service delivery, or a related field.
- Strong understanding of operational processes and how they impact customer outcomes.
- Proven ability to build relationships with customers and internal stakeholders at all levels.
- Experience using data and insights to identify opportunities and drive improvements.
- Strong problem-solving, communication, and influencing skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrated ability to lead initiatives without direct authority.
Aggreko Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aggreko and has not been reviewed or approved by Aggreko.
-
Healthcare Strength — Healthcare coverage is described as broad, including medical, dental, vision, life/AD&D, disability, and an EAP, with wellness incentives highlighted. Practical extras like company‑paid safety gear further support frontline roles.
-
Leave & Time Off Breadth — Time‑off options include paid holidays and PTO, plus two paid volunteer days in North America. This expands leave beyond standard vacation.
-
Strong & Reliable Incentives — Incentive programs include annual bonus opportunities and role‑linked earnings that can materially lift take‑home pay in certain months or seasons. Field and sales contexts, as well as overtime eligibility, can enhance total compensation.
Aggreko Insights
What We Do
Welcome to the Aggreko LinkedIn page. As the global leader in temporary power, temperature control and energy solutions, we enable our customers to achieve their goals through a range of innovative, flexible, class-leading modular solutions. Utilising the latest technologies, we combine innovative thinking with our sector knowledge to deliver the best results; where, when and for as long as needed. Are you thinking about a career at Aggreko? Working at Aggreko is more than just a job. We care about the people who work with us and want to ensure that our employees have a fulfilling career, work in a safe environment, are happy and share our values. We encourage all our employees to expand their skills and knowledge, so you are able to grow and become the future of our business. We welcome employees from all backgrounds, disciplines and abilities, to assist us in achieving our global goals. So are you ready to join a team of great people? Get in touch
