Customer Engagement Lead

Job Description Summary

Are you a dynamic sales leader with a passion for customer engagement in cardiology? Do you want to make a difference for patients with cardiovascular diseases? We are seeking a talented and motivated Customer Engagement Lead to join our team in the Netherlands. This role is for an experienced and inspiring people leader who is ready to build a career within a leading company.

Job Description

Responsibilities

• Lead and coach: Guide a team of customer engagement managers responsible for product promotion in the Netherlands.

• Build team capabilities: Coach and develop the team in line with our customer engagement programs.

• Account planning: Plan, implement and share successes & learnings across franchises and the region.

• Brand performance: Drive adoption & performance targets of the brand.

• Change leader: Establish a positive culture and foster cross-functional collaboration within the brand team squads.

• Hiring and training: Recruit, train, and develop customer engagement managers with both scientific/medical knowledge and communication/behavior change skills.

• Utilize engagement channels: Coach and train the team on using all available engagement channels and new digital tools, personalizing the channels mix and tailoring content for optimal engagement.

• Consolidate insights: Report key customer insights and coordinate with relevant NVS stakeholders to address these insights.

Qualifications

• Proven experience in leading and coaching teams within the pharmaceutical industry.

• Proven experience with pharmaceutical sales.

• Strong knowledge of account planning and implementation.

• Excellent communication and interpersonal skills.

• Ability to drive change and foster a positive team culture.

• Experience with digital engagement tools and channels.

• Proficient in consolidating and reporting customer insights.

• Passionate about people leadership

• Fluent Dutch & English

Join us and be a part of a team that values innovation, collaboration, and excellence in customer engagement. Apply now to lead the future of pharmaceutical customer engagement in the Netherlands!

Skills Desired

Analytical Skill, Change Management, Coaching, Commercial Excellence, Communication, Complexity Management, Compliance, Ethics, Finance, Group Problem Solving, Healthcare Industry, Influencing Skills, Leadership, Mentorship, People Management, Teamwork