Customer Engagement Lead

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Customer Engagement Lead is a pivotal role in shaping and executing industry-leading engagement strategies. By driving high-quality, holistic engagement, you’ll help ensure that more patients and families benefit from Roche medicines while contributing to business growth and strong financial performance. This role will suit an experienced commercial leader who thrives in a collaborative, purpose-driven environment. 

You will be a member of the affiliate leadership team (Purpose Enabling Board (PEB) and report to the General Manager of Roche Slovensko Pharma Division.

Career Opportunities and Challenges

• Drive, lead and empower a team of Primary Points of Contact (PPOCs) and Patient Journey Partners (PJPs), foster a high-performance culture and drive value creation for the organization while acting as a catalyst for executing the strategy of this function

• Actively coach (e.g. account planning, co-creation, effective promotional messaging, regional insights collection, evaluation and analysis and action planning) inspire the customer-facing field force (PPOCs/PJPs) to gain valuable customer insights and to deliver high-end customer experiences aligned with our commercial excellence model and with squad strategies

• Through regular check-ins focused on Contribution, Connection, Capability, and Career, support team members in setting clear objectives, drive accountability, and support their development

• Act as trusted partner and is the primary point of contact between stakeholders (Healthcare Professionals (HCPs), hospitals, networks, organizations, etc.) for the defined disease areas or products to co-create impactful solutions by leveraging insights along the patient journey

• Guide the team in overcoming healthcare system challenges, supporting the team members to reach key stakeholders, to establish and foster trusted relationships that enhance Roche’s reputation whilst ensuring Roche medicines reach more patients

• Cultivate collaboration, co-creation, fostering the adoption of networked ways of working and actively look for cross-countries collaboration opportunities to multiply impact and gain efficiencies

• Safeguard compliance in all customer interactions, collaborate closely with legal and compliance teams to uphold Roche’s License to Operate

Who You Are

• University degree in Natural Science (e.g. Pharmacy, Medical or similar) or Business Administration

• Proven leadership experience (7+ years including at least 1 year of being part of the Enabling Team Level): Inspiring people leader who champions personal and team development through coaching and mentorship while utilizing and nurturing feedback culture, encouragement and stretch assignments

• Commercial and Strategic Insight: Pharmaceutical experience and understanding of commercial dynamics, competitive marketing strategies and industry trends to shape short and long-term commercial goals while remaining flexible and thinking „out of the box“

• Demonstrated project management skills

• Proven presentation, communication and facilitation skills to convey the key message to a diverse audience

• Fluency in local language and English for effective internal and external collaboration

• Active driver and valid driving license

• Anticipated travel: 30% within Slovakia and on request

Salary starts from 5000 EUR gross/month. Final salary depends on the level of experience, skills and qualification.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.